Technical Architect - Collaboration

HEARTLAND BUSINESS SYSTEMS LLC • Overland Park, KS

1d

About The Position

The Technical Architect develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for appropriate solutions. It provides technical and project leadership across multidisciplinary projects, supports collaboration between teams and business units, and contributes to solution research, standards, customer proofs of concept, and sales-team education. The role also involves maintaining relevant certifications and technical expertise and meeting HBS’s annual billable-hour goal.

Requirements

• At least 5 years of experience in a technical-related field.
• Bachelor’s degree or equivalent experience.
• CCNP or equivalent-level experience.
• Experience designing and implementing collaboration solutions, including Cisco, Zoom, or Microsoft Teams Voice.
• Experience designing and implementing video solutions, including Cisco, Zoom, or Microsoft Teams Voice.
• Advanced contact center experience with Cisco, Zoom, or Dynamics 365.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player attitude.
• Professional attitude and respectful demeanor.

Responsibilities

• Collaborate with Practice Leads to create and maintain documents and procedures.
• Work with Project Managers and Practice Leads to deliver large projects on time and within budget.
• Provide leadership and communicate project needs to the Project Management Team; lead Engineers to ensure tasks are completed accurately and on time.
• Serve as Lead Engineer on projects involving multiple technologies.
• Provide daily project updates, when applicable, and proactively communicate timelines, hours, resources, and concerns to relevant parties.
• Promote collaboration between business units to provide a high-quality customer experience.
• Demonstrate strong communication skills and take a leadership role in team and customer meetings.
• Contribute to product selection and research, configuration standards, and best practices; educate sales teams on products and services.
• Work collaboratively across regional and virtual practices while maintaining a professional and respectful demeanor.
• Maintain current vendor- and industry-specific certifications and stay current on products and solutions.
• Create and manage customer proofs of concept and trial implementations of collaboration solutions.
• Develop technical expertise, project experience, leadership, and certifications in line with the Engineering skills matrix.
• Meet HBS’s annual billable-hour goal, which may change as the business evolves.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior