Technical Architect - Collaboration

HEARTLAND BUSINESS SYSTEMS LLC • West Des Moines, IA

1d

About The Position

The Technical Architect develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for effective solutions. It provides technical leadership across complex, multi-technology projects and works closely with Practice Leads, Project Managers, engineers, sales teams, and customers. The architect also contributes to solution research and standards, manages customer proof-of-concept and trial implementations, maintains relevant certifications, and continues to develop technical and leadership skills while meeting HBS's annual billable-hour goal.

Requirements

• At least 5 years of experience in a technical-related field.
• Bachelor’s degree or equivalent experience.
• CCNP or equivalent-level experience.
• Experience designing and implementing collaboration solutions, including Cisco, Zoom, or Microsoft Teams Voice.
• Experience designing and implementing video solutions, including Cisco, Zoom, or Microsoft Teams Voice.
• Advanced contact center experience with Cisco, Zoom, or Dynamics 365.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-oriented approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Collaborate with Practice Leads to create and maintain documents and procedures.
• Work with Project Managers and Practice Leads to deliver large projects on time and within budget.
• Provide leadership to the Project Management Team about what is needed for project success, and guide engineers to complete tasks accurately and on time.
• Serve as Lead Engineer on projects involving multiple technologies.
• Provide daily project updates, when applicable, and communicate proactively about timelines, hours, resources, and concerns.
• Coordinate collaboration between business units to provide a strong customer experience.
• Demonstrate excellent communication skills and take a leadership role in team and customer meetings.
• Contribute to product selection, research, configuration standards, and best practices, and educate sales teams about products and services.
• Work with regional and virtual practices in a team environment while maintaining a professional and respectful demeanor.
• Maintain current vendor- and industry-specific certifications and stay current on new products and solutions.
• Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
• Develop technical expertise, project experience, leadership, and certifications in line with the Engineering skills matrix.
• Meet the annual billable-hour goal defined by HBS.

Benefits

• Competitive compensation package, which may include bonuses, incentives, commissions, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior