Technical Architect - Collaboration

Heartland Business Systems • Plymouth, MN

1d

About The Position

The Technical Architect develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and define the specifications and requirements for effective solutions. The architect works with Practice Leads, Project Managers, Engineers, and other business units to deliver projects successfully and provide a high-quality customer experience. The position also contributes to product research and selection, configuration standards, best practices, and sales-team education, while maintaining relevant certifications and developing technical and leadership skills.

Requirements

• At least 5 years of experience in a technical-related field.
• Bachelor’s degree or equivalent experience.
• CCNP certification or equivalent-level experience.
• Experience designing and implementing collaboration solutions using Cisco, Zoom, or Microsoft Teams Voice.
• Experience designing and implementing video solutions using Cisco, Zoom, or Microsoft Teams Voice.
• Advanced contact center experience with Cisco, Zoom, or Dynamics 365.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player attitude.
• Professional attitude and respectful demeanor.

Responsibilities

• Collaborate with Practice Leads to create and maintain documents and procedures.
• Work with Project Managers and Practice Leads to deliver large projects on time and within budget.
• Provide active project leadership, communicate what is needed for success to the Project Management Team, and guide Engineers to complete tasks accurately and on time.
• Serve as Lead Engineer on projects involving multiple technologies.
• Provide daily project updates, when applicable, and proactively communicate timelines, hours, resources, concerns, and other project information to relevant parties.
• Coordinate collaboration between business units to provide a high-quality customer experience.
• Communicate effectively and take a leadership role in team and customer meetings.
• Contribute to product selection and research, configuration standards, and best practices; educate sales teams about products and services.
• Work across regional and virtual practices in a professional and respectful manner.
• Maintain current vendor- and industry-specific certifications and stay informed about new products and solutions.
• Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
• Continue professional development in line with the Engineering skills matrix, including project experience, leadership, certifications, and technical expertise.
• Meet the annual billable-hour goal defined by HBS.

Benefits

• Competitive compensation package, which may include bonuses, incentives, commissions, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior