Technical Architect - Collaboration

HEARTLAND BUSINESS SYSTEMS LLC • Plymouth, MN

1d

About The Position

The Technical Architect develops, implements, and supports collaboration services and solutions for consulting clients. The role builds customer-focused relationships to identify business challenges and develop specifications and requirements for appropriate solutions. The Technical Architect works with Practice Leads, Project Managers, engineers, and other business units to deliver projects and provide a high-quality customer experience. The position also contributes to product selection and research, configuration standards, best practices, and sales team education; maintains vendor and industry certifications; and develops technical and leadership skills.

Requirements

• At least 5 years of experience in a technical-related field.
• Bachelor’s degree or equivalent experience.
• CCNP certification or equivalent-level experience.
• Experience designing and implementing collaboration solutions, including Cisco, Zoom, and Microsoft Teams Voice.
• Experience designing and implementing video solutions, including Cisco, Zoom, and Microsoft Teams Voice.
• Advanced contact center experience with Cisco, Zoom, or Dynamics 365.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Collaborate with Practice Leads to create and maintain documents and procedures.
• Work with Project Managers and Practice Leads to deliver large projects on time and within budget.
• Provide leadership to the Project Management Team about what is needed for success, and lead engineers to ensure tasks are completed accurately and on time.
• Serve as Lead Engineer on projects involving multiple technologies.
• Provide daily project updates, when applicable, and communicate proactively with all parties about timelines, hours, resources, and concerns.
• Coordinate collaboration between business units to provide a high-quality customer experience.
• Demonstrate strong communication and take a leadership role in team and customer meetings.
• Contribute to product selection and research, configuration standards, and best practices, and educate sales teams about products and services.
• Work collaboratively across regional and virtual practices while maintaining a professional and respectful demeanor.
• Maintain current vendor and industry-specific certifications and stay current on new products and solutions.
• Create and manage customer proof-of-concept and trial implementations of collaboration solutions.
• Develop project experience, leadership, certifications, and technical expertise in accordance with the Engineering skills matrix.
• Meet the annual billable-hour goal defined by HBS.

Benefits

• Competitive compensation package, potentially including bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior