Senior Technical Program Manager

Nokia•United States,

13d

About The Position

As a Technical Program Manager within the Global Customer Engineering / Services organization, the Senior Technical Program Manager leads end-to-end New Product Introduction (NPI) onboarding for hyperscaler and critical accounts. The role is the central program owner, aligning Product Management, Engineering, Manufacturing, and Customer Delivery teams. The position calls for strong execution discipline, technical depth in optical networking, and the ability to identify risks, resolve escalations, and influence decisions across internal and external stakeholders. The role owns the onboarding lifecycle from planning through execution and ensures programs are delivered on time, with high quality and customer satisfaction.

Requirements

At least 5 years of experience in Technical Program Management.
12–15+ years of experience in software and/or hardware product environments.
Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.
Strong experience in NPI or product onboarding programs.
Ability to develop structured project plans and execute under ambiguity.
Proven ability to manage multiple complex programs simultaneously.
Strong negotiation and conflict-resolution skills.
Ability to intervene, influence outcomes, and steer discussions in challenging situations.
Excellent stakeholder management across global and cross-functional teams.
Expertise in identifying program risks and driving mitigation strategies.
Strong analytical and problem-solving capabilities.
Solid understanding of networking systems, including Layer 1 networking concepts.
Ability to work with engineering teams on system-level integration challenges.
Strong written and verbal executive communication skills.
Ability to create structured dashboards and presentations for leadership.
Experience presenting to senior management and external customers.
Strong action tracking and follow-through capabilities.
Ability to drive closure across distributed teams.

Nice To Haves

Understanding of optical DWDM technologies.

Responsibilities

Lead NPI onboarding programs for hyperscaler and strategic customers from concept to delivery.
Define detailed onboarding plans with NPI, Engineering, and Operations teams, and refine them as technical, supply-chain, and customer-timeline constraints evolve.
Establish milestones, track progress, and ensure timely delivery of commitments.
Identify program risks early and define mitigation strategies.
Proactively manage escalations and drive issue resolution across cross-functional teams.
Maintain stakeholder visibility into risks, dependencies, and blockers, and intervene during critical situations to ensure program continuity.
Drive alignment across internal teams and external customer stakeholders.
Lead discussions, negotiate priorities, and influence decisions to resolve conflicts.
Steer conversations during critical program reviews or issue scenarios and manage expectations through clear communication.
Coordinate with Product Management, Engineering, QA, Supply Chain, and Customer Delivery teams.
Secure commitments on deliverables and timelines, and drive accountability for execution and closure.
Create and maintain action trackers with clear ownership, and follow up rigorously to close action items.
Establish governance cadence, including weekly and executive reviews and customer syncs.
Develop executive-level dashboards and reports for senior leadership.
Create PowerPoint presentations covering program status, risks, and milestones.
Provide clear, data-driven updates to cross-functional teams and leadership.