Senior Technical Program Manager

Goodwill Industries of Central Texas•Austin, TX

11d

About The Position

Goodwill Central Texas is hiring Senior Technical Program Managers to lead complex digital and technology initiatives from discovery through launch and post-launch evaluation. The role connects business stakeholders, technical teams, leadership, and external delivery partners to turn strategic priorities into actionable plans and measurable outcomes. Assignments may align with Finance and Human Resources, Workforce Advancement, Marketing and Staffing, or Internal Technology, based on organizational needs and relevant experience. The position owns the technology delivery plan and manages roadmaps, backlogs, priorities, dependencies, risks, and reporting using Jira and Confluence. It supervises Technical Program Manager position(s). Applicants must apply directly; third-party recruiters, agencies, and staffing firms will not be considered. Visa sponsorship is not available. Portfolio alignments may include ADP and Microsoft Dynamics 365 Finance and Operations for Finance and Human Resources; CaseWorthy and related departmental platforms for Workforce Advancement; HubSpot CRM, marketing automation, and related platforms for Marketing and Staffing; and cybersecurity, data warehousing, SharePoint, infrastructure, and enterprise integrations for Internal Technology. The role coordinates internal technical teams, business units, vendor engineers, implementation partners, and other external resources. It develops delivery plans, schedules, release plans, and measures of success; facilitates technical and business decisions; maintains governance and reporting; and monitors delivery performance and business outcomes. It applies Agile, Scrum, Kanban, hybrid, or other appropriate methods and uses delivery data and post-launch reviews to improve practices. Other duties may be assigned consistent with training and qualifications.

Requirements

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, Project Management, or a related field, or an equivalent combination of education and relevant experience.
10+ years of experience working on technology projects in a cross-functional environment.
Demonstrated experience leading complex technology initiatives through planning, execution, launch, and post-launch evaluation.
Experience working in Agile environments and facilitating planning, backlog refinement, prioritization, reviews, retrospectives, and release activities.
Hands-on experience using Jira and Confluence to manage roadmaps, backlogs, priorities, schedules, dependencies, risks, documentation, and delivery reporting.
Ability to connect business objectives and requirements with actionable plans for technical teams and facilitate decisions and communication between technical and nontechnical stakeholders.
Strong organizational, analytical, and problem-solving skills, including the ability to manage multiple initiatives, competing priorities, dependencies, and ambiguity.
Experience coordinating internal teams, business stakeholders, and external delivery partners while maintaining clear accountability for commitments and outcomes.

Nice To Haves

Experience supporting a business function or technology portfolio such as Finance, Human Resources, Payroll, Benefits, Workforce Services, Marketing, Staffing, or internal Technology.
Experience with relevant platforms such as ADP, Microsoft Dynamics 365 Finance and Operations, CaseWorthy, HubSpot, Microsoft SharePoint, enterprise data platforms, cybersecurity platforms, or comparable systems.
Experience planning and coordinating system implementations, enhancements, integrations, migrations, or process improvements across business and technology teams.
Experience working with implementation partners, consultants, or other external resources, including coordinating deliverables, releases, and vendor performance.
Project-management or Agile certification such as PMP, Certified ScrumMaster, SAFe, PMI-ACP, PgMP, or an equivalent credential.

Responsibilities

Lead complex technology initiatives from intake and discovery through launch and post-launch evaluation.
Translate business strategies, product priorities, and technology roadmaps into delivery plans with scope, milestones, dependencies, resource needs, release schedules, and success measures.
Own and maintain portfolio roadmaps, program backlogs, priorities, dependencies, and release plans in Jira.
Partner with business owners, product owners, and technology leaders to prioritize work according to business value, urgency, risk, capacity, and technical dependencies.
Manage concurrent initiatives and resolve resource and stakeholder conflicts while meeting delivery expectations for schedule, scope, budget, quality, and business outcomes.
Coordinate technology delivery across internal technical teams, business units, vendor-provided engineers, implementation partners, and other external resources.
Own technology scope, delivery plans, schedules, dependencies, and risks for initiatives with material technology components.
Coordinate with business owners on decisions, operational readiness, and nontechnical deliverables that affect technology delivery, while keeping accountability with the appropriate business owner.
Integrate vendor commitments and deliverables into roadmaps, backlogs, schedules, and status reporting; monitor vendor performance and escalate concerns when needed.
Provide stakeholders and leadership with updates on progress, risks, dependencies, decisions, and issues requiring resolution.
Develop sufficient understanding of systems, integrations, data flows, and technical constraints to coordinate delivery effectively.
Engage technical and business subject-matter experts to identify options, evaluate risks and constraints, and understand potential operational and business impacts.
Facilitate technical discussions and document and communicate recommendations, tradeoffs, decisions, and follow-up actions.
Work with technical teams to translate complex solutions into manageable workstreams, milestones, dependencies, and deliverables.
Identify, assess, and communicate risks, blockers, dependencies, resource conflicts, and scope changes; develop mitigation plans and facilitate escalation, decisions, and issue resolution.
Manage risks involving vendor capacity, technical dependencies, delivery commitments, access requirements, knowledge transfer, and transition planning.
Establish appropriate governance, reporting, and escalation practices; maintain decision logs, delivery reports, dashboards, and other program-health documentation.
Apply Agile, Scrum, Kanban, hybrid, or other suitable delivery approaches and facilitate planning, backlog refinement, stand-ups, reviews, retrospectives, and release planning.
Use Jira to manage backlogs, workflows, delivery status, dependencies, releases, and reporting; use Confluence for requirements, decisions, governance materials, and shared program knowledge.
Define and monitor delivery-performance measures, including program health, capacity, predictability, quality, and progress toward business outcomes.
Use delivery data, retrospectives, and post-launch reviews to identify root causes, capture lessons learned, and improve team workflows and delivery practices.
Supervise Technical Program Manager position(s).
Perform other duties as assigned, consistent with training and qualifications.