Senior Technical Presales Engineer

Digital Matter • Atlanta, GA

2h • Hybrid

About The Position

The Senior Technical Presales Engineer distils customer technical requirements through discovery calls, QBRs, and other engagements, then conceptualises solution architectures tailored to client needs and use cases. Solutions may combine existing products, enhanced features, customised products, and third-party peripherals. The role is part of the European Go To Market team and is based in the Netherlands, primarily at the Leiden office, in a hybrid arrangement that allows working from home up to two days per week. Regular travel within Europe is expected.

The role involves scoping custom solutions, supporting technical proposals to improve deal win rates, and contributing to support documentation and product testing. The engineer works with customers and internal teams to qualify custom feature and product requests, develop effective solutions, and support successful project roll-outs.

Requirements

• At least 5 years of experience in solution engineering, application engineering, or technical presales roles.
• Ability to understand and solve problems.
• Technical writing skills.
• Systems engineering skills.
• Working knowledge of telecommunications infrastructure.
• Working knowledge of sensors and instrumentation.
• Working knowledge of basic electrical concepts and wiring.
• Working knowledge of firmware and software code development practices and principles.
• Ability to use relevant software packages, including MS Office Suite, JIRA, and CRM platforms such as HubSpot.
• Ability to challenge the status quo.
• Experience engaging with clients at senior stakeholder level.
• Team orientation and collaboration.
• Excellent communication and interpersonal skills.
• Attention to detail.
• Strategic thinking.
• Continuous learning and adaptability.
• Self-management.
• Risk identification and management.
• Flexibility.

Responsibilities

• Follow a structured technical scoping process during discovery calls and document customer needs in detail.
• Attend client QBRs and project implementation meetings, identify technical insights, and use them for unsolicited proposals or to support successful project roll-outs.
• Help qualify and scope feature requests and customisations involving hardware, firmware, or software.
• Contribute to and adhere to internal processes for custom feature and product requests.
• Develop sophisticated, effective solutions and assist in writing compelling proposals.
• Ensure the quality and completeness of solution architecture slides and documents in proposals.
• Contribute to support materials.
• Interact with customers and gather feedback on support materials.
• Internally test new products and features ahead of client testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed