Senior Technical Presales Engineer

Digital Matter•Atlanta, GA

2h•Hybrid

About The Position

The Senior Technical Presales Engineer distils customer technical requirements through discovery calls, QBRs, and other engagements, then conceptualises solution architectures suited to clients’ specific needs. Solutions may combine existing products, enhanced features, customised products, and third-party peripherals. As a senior team member, the role engages with customer senior stakeholders and represents the company beyond a purely technical remit. The position is part of a collaborative Go To Market team that values diverse perspectives and regional expertise. It is based in Atlanta, USA, under a hybrid model, with the office as the primary work location and work from home available up to two days per week. Regular travel within the assigned territory is expected.

Requirements

At least 5 years of experience in solution engineering, application engineering, or technical presales roles.
Ability to understand and solve problems.
Technical writing skills.
Systems engineering skills.
Working knowledge of telecommunications infrastructure.
Working knowledge of sensors and instrumentation.
Working knowledge of basic electrical concepts and wiring.
Working knowledge of firmware and software code development practices and principles.
Ability to use software packages supporting day-to-day operations and business activities, such as MS Office Suite, JIRA, and CRM platforms such as HubSpot.
Ability to challenge the status quo.
Experience engaging with clients at senior stakeholder level.
Team orientation and collaboration.
Excellent communication and interpersonal skills.
Problem-solving ability.
Attention to detail.
Strategic thinking.
Continuous learning and adaptability.
Self-management.
Risk identification and management.
Flexibility.

Responsibilities

Rapidly scope custom solutions.
Follow a structured technical scoping process during discovery calls and document customer needs in detail.
Attend client QBRs and project implementation meetings, identify technical insights, and use them for unsolicited proposals or to support successful project roll-outs.
Help qualify and scope feature requests and customisations involving hardware, firmware, or software.
Contribute to and follow internal processes for custom feature and product requests.
Develop sophisticated, effective solutions and assist in writing compelling proposals.
Ensure the quality and completeness of solution architecture slides and documents in proposals.
Contribute to support materials.
Engage with customers to gather feedback on support materials.
Internally test new products and features before client testing.