Senior Technical Architect

Braze•San Francisco, CA

About The Position

Braze’s Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects. Depending on each engagement, the role may lead end-to-end delivery, provide deep technical architecture and integration work, or combine both. The role requires moving comfortably between delivery and technical ownership to help customers achieve rapid time to value and optimal return on their Braze investment. The position works alongside Account Executives, Customer Success Managers, Delivery Managers, and Technical Architects. It combines the organizational and communication discipline of a Delivery Manager with the technical depth of a Technical Architect, with the balance depending on the assigned project. The role includes customer implementation delivery, technical solution design and integration, stakeholder coordination, adoption support, process improvement, and customer-specific enablement.

Requirements

Bachelor’s degree or equivalent experience in a relevant field.
2 to 5 years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with experience spanning project delivery and hands-on technical work.
Strong project management skills and technical depth in APIs, SDKs, or related integration work.
Demonstrated interest or hands-on experience with technical concepts such as SaaS, mobile, APIs, marketing automation, analytics, or programming (HTML, etc.), sufficient to own SDK/API integration workstreams directly.
Excellent written and verbal communication skills.
Strong listening and communication skills, including the ability to explain technical concepts to technical and non-technical audiences through video calls, workshops, and written communication.
Highly organized and reliable, with a continuous improvement mindset and discipline in keeping project tracking up to date.
Strong analytical and creative problem-solving skills, with the ability to diagnose and resolve project and technical issues.
Ability to collaborate, manage conflicting priorities, motivate stakeholders, and work in a fast-paced, cross-functional environment.
Comfort building with AI tools to accelerate workstreams and improve day-to-day efficiency.

Responsibilities

Own customer implementation engagements end to end, from onboarding through go-live, and provide technical solution design and integration support as needed.
Design and implement technical solutions, including SDK and API integrations, while managing project timelines, scope, and stakeholder alignment.
Engage customer stakeholders to understand business and technical goals and build relationships across the account.
Monitor project progress and proactively resolve project risks and technical blockers.
Serve as the technical conduit between Braze and customer product and engineering teams, translating requirements into actionable technical plans when technical ownership is needed.
Document stakeholder roles, technical requirements, and integration details to support handoff to the Customer Success Manager team.
Coordinate with customer agencies and third parties to align external partners with project goals and timelines.
Drive early adoption, establish KPIs and success metrics, and apply best practices to help customers realize time to value.
Advocate customer use cases to product development and stay current on Braze platform capabilities, including technical enablement such as Decisioning Studio training.
Improve delivery and technical processes and deliver customer-tailored enablement training and workshops.
Maintain strong project tracking, organization, and communication while providing delivery management or technical architecture ownership as assigned.

Benefits

Equity grants of restricted stock (RSUs).
Retirement plans and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services including fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience.
Opportunities to give back, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Hybrid ways of working.