Senior Technical Architect

Braze•Austin, TX

About The Position

Braze’s Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects. Depending on the engagement, the role may lead end-to-end delivery, provide deep technical architecture and integration work, or combine both. The position calls for moving fluidly between delivery management and technical ownership to help customers achieve rapid time to value and optimal return on their Braze investment. The role works with Account Executives, Customer Success Managers, Delivery Managers, Technical Architects, customer stakeholders, and external partners. It includes overseeing customer implementations from onboarding through go-live, designing and implementing SDK and API integrations, aligning stakeholders and project plans, resolving risks and technical blockers, and supporting adoption and knowledge transfer. The position also contributes to process improvement, customer enablement, and advocacy for customer use cases with product development. Braze describes its culture as collaborative, approachable, inclusive, and fast-paced, emphasizing autonomy, accountability, learning, teamwork, and work-life harmony. The company offers hybrid ways of working and a curated in-office experience. For U.S.-based candidates, the stated starting base pay range is $85,000–$121,000 per year, with expected on-target earnings of $101,000–$143,000 per year, including bonus or commission. The role also qualifies for equity grants of restricted stock units.

Requirements

Bachelor’s degree or equivalent experience in a relevant field.
2 to 5 years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with experience in both project delivery and hands-on technical work.
Strong project management skills paired with technical depth in APIs, SDKs, or related integration work.
Demonstrated interest in or hands-on experience with technical concepts such as SaaS, mobile, APIs, marketing automation, analytics, or programming such as HTML, sufficient to own SDK/API integration workstreams directly.
Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to technical and non-technical audiences through video calls, workshops, and written communication.
Strong organization, reliability, project tracking discipline, and a continuous improvement mindset.
Strong analytical and creative problem-solving skills, including diagnosing project and technical issues and driving them to resolution.
Ability to collaborate, manage conflicting priorities, motivate stakeholders, and work in a fast-paced, cross-functional environment.
Comfort building with AI tools to accelerate workstreams and improve day-to-day efficiency.

Responsibilities

Own customer implementation engagements from onboarding through go-live, including end-to-end execution and technical solutioning as needed.
Design and implement technical solutions, including SDK and API integrations, while managing project timelines, scope, and stakeholder alignment.
Engage customer stakeholders at different levels to understand business and technical goals and build relationships across the account.
Monitor project progress and proactively resolve project risks and technical blockers.
Translate customer requirements into actionable technical plans and serve as a technical connection between Braze and customer product and engineering teams when technical ownership is required.
Document stakeholder roles, technical requirements, and integration details to support handoff to the Customer Success Manager team.
Coordinate with customer agencies and third parties to align external partners with project goals and timelines.
Drive early adoption, establish KPIs and success metrics, and apply best practices to accelerate customer time to value.
Advocate customer use cases to product development and stay current on Braze platform capabilities, including technical enablement such as Decisioning Studio training.
Improve delivery and technical processes and deliver customer-tailored enablement training and workshops.
Maintain the organizational and communication discipline of a Delivery Manager alongside the technical depth of a Technical Architect, depending on project needs.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Medical, dental, vision, life, and disability benefit plans.
Family services, including fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience intended to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Hybrid ways of working.