Senior Technical Architect
About The Position
Braze’s Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer engagements. Depending on each engagement, the role may lead end-to-end implementation delivery, provide in-depth technical architecture and integration work, or combine both. The position requires moving fluidly between delivery management and technical ownership to provide the right balance of program management and technical depth for each customer. The role works with Account Executives, Customer Success Managers, Delivery Managers, and Technical Architects to help customers achieve rapid time to value and optimal return on their Braze investment. It includes leading implementations from onboarding through go-live, designing and implementing integrations, coordinating stakeholders and partners, resolving project and technical issues, supporting adoption, and improving delivery practices.
Requirements
- Bachelor’s degree or equivalent experience in a relevant field.
- 2 to 5 years of experience in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with experience spanning project delivery and hands-on technical work.
- Strong project management skills combined with technical depth in APIs, SDKs, or related integration work.
- Demonstrated interest or hands-on experience with technical concepts such as SaaS, mobile, APIs, marketing automation, analytics, or programming (HTML, etc.), sufficient to own SDK/API integration workstreams directly.
- Strong written and verbal communication skills.
- Strong analytical and creative problem-solving skills, including diagnosing and resolving project and technical issues.
- Ability to manage conflicting priorities, motivate stakeholders, and work in a fast-paced, cross-functional environment.
- Ability to explain technical concepts clearly to technical and non-technical audiences through video calls, workshops, and written communication.
- High organization, reliability, and discipline in keeping project tracking up to date.
- Comfort building with AI tools to accelerate workstreams and improve day-to-day efficiency.
Responsibilities
- Own customer implementation engagements from onboarding through go-live, providing project leadership and technical solution design as needed.
- Design and implement technical solutions, including SDK and API integrations, while managing project timelines, scope, and stakeholder alignment.
- Engage customer stakeholders at different levels to understand business and technical goals and build relationships across the account.
- Monitor project progress and proactively address risks, roadblocks, and technical blockers.
- Act as the technical conduit between Braze and customer product and engineering teams, translating requirements into actionable technical plans when technical ownership is required.
- Document stakeholder roles, technical requirements, and integration details to support handoff to the Customer Success Manager team.
- Coordinate with customer agencies and third parties to align external partners with project goals and timelines.
- Drive early adoption, establish KPIs and success metrics, and apply best practices to accelerate time to value.
- Advocate customer use cases to product development and stay current on Braze platform capabilities, including technical enablement such as Decisioning Studio training.
- Improve delivery and technical processes and provide customer-tailored enablement training and workshops.
- Maintain the organizational and communication discipline of a Delivery Manager alongside the technical depth of a Technical Architect.
Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive medical, dental, vision, life, and disability benefit plans.
- Family services that include fertility benefits and equal paid parental leave.
- Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
- Curated in-office employee experience designed to foster community, team connections, and innovation.
- Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups.
- Collaborative, transparent, and fun culture recognized as a Great Place to Work.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
