Senior Technical Architect

Braze•Chicago, IL

About The Position

Braze’s Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects. Depending on each engagement, the role leads end-to-end delivery, provides deep technical architecture and integration work, or combines both. The role moves between delivery and technical ownership to give customers the program management and technical expertise their needs require. The Senior Technical Architect works with Account Executives, Customer Success Managers, Delivery Managers, Technical Architects, and customer stakeholders to support rapid time to value and optimal return on investment from the Braze platform. The role owns customer implementations from onboarding through go-live, designs and implements integrations and solutions, manages project execution, and supports adoption, knowledge transfer, and continuous improvement.

Requirements

Bachelor’s degree or equivalent experience in a relevant field.
2 to 5 years of experience in a similar customer-facing role, preferably in implementations, technical consulting, or customer success.
Track record spanning both project delivery and hands-on technical work.
Strong project management skills and technical depth in APIs, SDKs, or related integration work.
Demonstrated interest or hands-on experience with technical concepts such as SaaS, mobile, APIs, marketing automation, analytics, or programming (HTML, etc.), sufficient to own SDK/API integration workstreams directly.
Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences through video calls, workshops, and writing.
Strong organization, reliability, and project-tracking discipline, with a continuous improvement mindset.
Analytical and creative problem-solving skills, including diagnosing project and technical issues and driving them to resolution.
Ability to collaborate, manage conflicting priorities, motivate stakeholders, and work in a fast-paced, cross-functional environment.
Comfort building with AI tools to accelerate workstreams and improve day-to-day efficiency.

Responsibilities

Own the execution of customer implementation engagements from onboarding through go-live, providing technical solutioning as needed.
Design and implement technical solutions, including SDK and API integrations, while managing timelines, scope, and stakeholder alignment.
Engage customer stakeholders at different levels to understand business and technical goals and build relationships across the account.
Monitor progress and proactively resolve project risks and technical blockers to keep engagements on schedule and technically sound.
Act as the technical conduit between Braze and customer product and engineering teams, translating requirements into actionable technical plans when technical ownership is needed.
Document stakeholder roles, technical requirements, and integration details to support handoff to the Customer Success Manager team.
Coordinate with customer agencies and third parties to align external partners with project goals and timelines.
Drive early adoption, define KPIs and success metrics, and apply best practices to help customers realize value quickly.
Advocate customer use cases to product development and stay current on Braze platform capabilities, including technical enablement such as Decisioning Studio training.
Improve delivery and technical processes, and provide customer-specific enablement training and workshops.
Maintain the organizational and communication discipline of a Delivery Manager alongside the technical depth of a Technical Architect, as required by each project.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive medical, dental, vision, life, and disability benefit plans.
Fertility benefits and equal paid parental leave.
Professional development through formal career pathing, learning platforms, and a yearly learning stipend.
Curated in-office employee experience.
Opportunities to give back, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups.
Collaborative, transparent, and fun culture.