Senior Technical Architect

Braze•New York, NY

6d•$94,000 - $135,000

About The Position

Braze’s Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects. Depending on the needs of each engagement, the role leads end-to-end delivery, provides deep technical architecture and integration work, or combines both. The position requires moving naturally between delivery management and technical ownership to provide customers with the right mix of program management and technical depth. The role works with Account Executives, Customer Success Managers, Delivery Managers, and Technical Architects to help customers achieve rapid time to value and optimal return on investment from Braze. It includes managing customer implementation engagements from onboarding through go-live, designing and implementing solutions such as SDK and API integrations, and keeping project timelines, scope, stakeholders, and technical outcomes on track. The architect also documents requirements and integrations for handoff, supports adoption and enablement, and continually improves delivery and technical processes.

Requirements

Bachelor’s degree or equivalent experience in a relevant field.
2 to 5 years of experience in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with experience spanning project delivery and hands-on technical work.
Strong project management skills paired with technical depth in APIs, SDKs, or related integration work.
Demonstrated interest or hands-on experience with technical concepts such as SaaS, mobile, APIs, marketing automation, analytics, or programming (including HTML), sufficient to own SDK/API integration workstreams directly.
Excellent written and verbal communication skills.
Strong analytical and creative problem-solving skills, including diagnosing and resolving project and technical issues.
Highly organized and reliable, with a continuous improvement mindset and consistent project tracking.
Ability to collaborate, manage conflicting priorities, motivate stakeholders, and work in a fast-paced, cross-functional environment.
Strong listening and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences through video calls, workshops, and writing.
Comfort building with AI tools to accelerate workstreams and improve day-to-day efficiency.

Responsibilities

Own customer implementation engagements end to end, from onboarding through go-live, and provide deep technical solution and integration expertise as needed.
Design and implement technical solutions, including SDK and API integrations, while managing project timelines, scope, and stakeholder alignment.
Engage customer stakeholders at different levels to understand business and technical goals and build credible relationships across accounts.
Monitor project progress and proactively resolve project risks and technical blockers.
Act as the technical conduit between Braze and customer product and engineering teams, translating requirements into actionable technical plans when technical ownership is needed.
Document stakeholder roles, technical requirements, and integration details to support handoff to the Customer Success Manager team.
Coordinate with customer agencies and third parties to align external partners with project goals and timelines.
Drive early adoption, establish KPIs and success metrics, and apply best practices to help customers achieve rapid time to value.
Advocate customer use cases to product development and stay current on Braze platform capabilities, including technical enablement such as Decisioning Studio training.
Improve delivery and technical processes and provide customer-tailored enablement training and workshops.
Maintain the organizational and communication discipline of a Delivery Manager alongside the technical depth of a Technical Architect, depending on project needs.

Benefits

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive medical, dental, vision, life, and disability benefit plans.
Family services that include fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
A curated in-office employee experience designed to foster community, team connections, and innovation.
Opportunities to give back through an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups that provide supportive communities within Braze.
Collaborative, transparent, and fun culture recognized as a Great Place to Work.