Senior Technical Account Manager, Xsolla Ads & Rewards

Xsolla

About The Position

Xsolla is hiring a Senior Technical Account Manager for Xsolla Ads & Rewards. The role owns technical integrations for strategic partners across programmatic advertising and measurement, ensuring that oRTB connections with DSPs and SSPs and MMP and event integrations work correctly. The role works closely with Partnerships, Product, Engineering, and Data, and turns partner needs into actionable roadmap input. The position leads technical onboarding and troubleshooting for DSPs and SSPs, configures MMP and advertiser postbacks, investigates conversion and revenue discrepancies, and serves as the technical point of contact for partners. It also monitors integration health using SQL and logs, creates basic performance reporting, and maintains partner guides and internal runbooks. The role is based in North America and requires availability to work across North American time zones. Success is measured by partners launching on schedule, discrepancies being resolved, partners relying on the role to resolve issues, clearer engineering tickets, and integration problems being identified before partners report them.

Requirements

5–8 years of ad tech experience in technical account management, solutions engineering, integration engineering, or partner support.
Fluency in oRTB, including the ability to read bid requests and responses, explain their objects, and identify issues.
Hands-on experience setting up MMP integrations and debugging install and in-app event postbacks with at least one major MMP.
Working knowledge of ads.txt, app-ads.txt, sellers.json, and the SupplyChain object.
Strong knowledge of REST APIs, JSON, webhooks, and server logs.
Ability to write SQL to investigate questions independently.
Experience as the technical owner for strategic partners such as DSPs, SSPs, MMPs, ad networks, or large advertisers.
Clear communication with engineers and non-technical partners and ability to stay calm under pressure.
Ownership mindset and ability to take problems through to resolution.
Based in North America and able to work across North American time zones.

Nice To Haves

Hands-on experience with Prebid.js, Prebid Server, or Prebid Mobile.
Familiarity with the Ad Context Protocol (AdCP) or other agent-to-agent advertising standards.
Examples of using Claude or other AI tools for integration test scripts, log analysis, partner documentation, or automating repetitive work.
Experience in mobile gaming, app monetization, rewarded ads, or offerwalls.
Familiarity with privacy-safe measurement such as SKAdNetwork and Privacy Sandbox.

Responsibilities

Own technical onboarding of DSPs and SSPs, from reviewing specifications and test traffic through production launch.
Map bid requests and responses to oRTB 2.5/2.6, including partner-specific extensions, and identify mismatches.
Set up and maintain seats, deal IDs, and floors; maintain accurate ads.txt, app-ads.txt, sellers.json, and SupplyChain object data.
Troubleshoot bid rate, win rate, timeouts, creative rejections, and revenue discrepancies to identify root causes.
Run integrations with MMPs such as AppsFlyer, Adjust, and Singular, as well as direct advertiser postback setups.
Configure install and in-app event postbacks, including macros, parameter mapping, click IDs, event names and values, attribution windows, and postback authentication.
Work with advertisers to define relevant campaign events and verify that they fire correctly before launch.
Reconcile conversion discrepancies between Xsolla, MMPs, and advertisers and explain the causes clearly.
Serve as the technical point of contact on partner calls and answer integration questions in real time.
Develop integration plans and launch checklists and support partners through go-live.
Include technical health and integration status in partner business reviews.
Turn partner requests and defects into well-scoped tickets with reproduction steps, logs, and expected behavior.
Provide Product and Engineering with early feedback on specifications and recurring integration issues.
Write and maintain partner-facing integration guides and internal runbooks.
Use SQL and logs to investigate discrepancies, monitor integration health, and identify problems proactively.
Build simple dashboards and reports showing partner and integration performance.