Senior Teamcenter PLM & IT Service Delivery Manager
About The Position
Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, connecting data, systems, and personnel in secure, scalable environments. Its solutions help programs make faster decisions, close sustainment gaps, and meet digital acquisition requirements by implementing and operating integrated systems at scale. The Senior Teamcenter PLM & IT Service Delivery Manager leads AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction. The role provides advanced Teamcenter technical leadership and directs incident and request management while coordinating support teams and supervising technical personnel. It serves as a primary liaison among government stakeholders, program leadership, and technical teams, and oversees onboarding, access, configuration requests, operational changes, and service documentation. The position monitors service performance and coordinates communications about outages, maintenance, upgrades, security requirements, and business continuity.
Requirements
- At least 7 years supporting or administering Siemens Teamcenter PLM, with advanced hands-on troubleshooting and configuration expertise.
- Demonstrated proficiency with Teamcenter organizations, groups, roles, projects, workflows, access controls, and application administration.
- Experience leading technical personnel and managing enterprise IT service delivery, escalations, and SLA performance.
- Strong communication, customer relationship management, analytical, and documentation skills.
- U.S. citizenship and ability to meet applicable DoD security and access requirements.
Nice To Haves
- DoD or federal PLM program experience.
- Familiarity with government contract reporting and CLINs.
- Teamcenter BMIDE, CAD/ERP integration, testing, deployment, or upgrade experience.
- Experience with ServiceNow, SharePoint, Excel, Visio, or ITIL.
- Applicable DoD 8570/8140 credentials.
- Project management experience.
Responsibilities
- Lead AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction.
- Provide advanced Teamcenter technical leadership in administration, configuration, workflows, access controls, projects, and complex troubleshooting.
- Direct incident and request management, including severity assessment, prioritization, escalation, root-cause analysis, and resolution.
- Coordinate Level 1, Level 2, and specialized technical support teams to resolve issues and maintain service continuity.
- Supervise technical personnel, including performance management, mentoring, staffing, training, and professional development.
- Serve as a primary liaison between government stakeholders, program leadership, and technical teams.
- Oversee project and user onboarding, application access, configuration requests, and operational changes.
- Maintain support procedures, knowledge articles, end-to-end workflows, escalation paths, and transition documentation.
- Monitor response and resolution times, incident trends, user satisfaction, and operational performance to drive improvements.
- Coordinate communication regarding outages, maintenance, upgrades, security requirements, and business continuity activities.
Benefits
- Healthcare
- Financial assistance in the event of illness, injury, disability, loss of work, or death
- Health savings accounts
- Retirement plans
- Paid time off
- Paid holidays
- Education and training program reimbursement
- Competitive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
