Senior Systems Technician

Vector Security and Vector Security Networks Career•Raleigh, NC

6d•Onsite

About The Position

Vector Security is hiring a Senior Systems Technician in Raleigh, North Carolina, working on the road. The technician installs and services complex residential and commercial security solutions, including wired and wireless systems. The role involves troubleshooting complex systems and network issues, working with basic integrations, and understanding access control and video surveillance systems. The technician also communicates system functionality to customers and mentors junior technicians, sharing technical knowledge to strengthen individual and branch capabilities.

Requirements

High school diploma or equivalent.
2–5 years of field experience or equivalent technical education or certification.
Valid driver's license with an acceptable driving history.
Ability to communicate professionally and effectively with various individuals to provide superior customer service.
Ability to understand the technical functionality of systems through online learning and/or hands-on instruction.
Proficient understanding of hardware and panel writing for the required manufacturers.

Nice To Haves

At least 2 years of experience with life safety and home automation equipment.
ESA Certified Alarm Technician Level 2 or equivalent.
NICET Fire or Video Level 1 certification.

Responsibilities

Install and service wired and wireless residential security systems with minimal supervision.
Troubleshoot complex systems and network issues and work with basic integration.
Run and fish wires in a concealed manner.
Explain system functionality to customers and answer their questions.
Keep job sites clean and organized so work can be performed safely.
Use basic logic skills to move issues toward resolution.
Review the work of Entry Level and Level 1 technicians on shared job sites and provide training to correct errors.
Train and mentor Entry Level and Level 1 technicians on package and less complex systems.