Senior Systems Technician
About The Position
Vector Security is hiring a Senior Systems Technician to install and service complex residential and commercial security solutions, including wired and wireless systems. The role involves a basic understanding of access control and video surveillance, troubleshooting complex systems and network issues, and performing basic integrations. The technician communicates system functionality to customers, answers questions, and mentors junior technicians by sharing technical knowledge to support individual and branch capabilities. The position is based in Raleigh, North Carolina, with work on the road.
Requirements
- High school diploma or equivalent.
- 2–5 years of field experience, or equivalent technical education or certification.
- Valid driver’s license with an acceptable driving history.
- Ability to communicate professionally with a range of individuals and provide superior customer service.
- Ability to understand technical functionality of various systems learned online or through hands-on instruction.
- Proficient understanding of hardware and panel writing for the required manufacturers.
Nice To Haves
- At least 2 years of experience with life safety and home automation equipment.
- ESA Certified Alarm Technician Level 2 or equivalent.
- NICET Fire or Video Level 1.
Responsibilities
- Install and service various wired and wireless residential security systems with minimal supervision.
- Troubleshoot complex systems and network issues and work with basic integration.
- Run and fish wires in a concealed manner.
- Explain system functionality to customers and answer their questions.
- Keep job sites clean and organized to support safe work.
- Use basic logic to identify and resolve issues.
- Review work performed by Entry Level and Level 1 technicians on shared job sites and train them to correct errors.
- Train and mentor Entry Level and Level 1 technicians on package and less complex systems.
Benefits
- Competitive compensation with incentive eligibility.
- Medical, dental, and vision coverage.
- Company-paid life and AD&D insurance.
- Company-paid short- and long-term disability.
- Voluntary benefit products.
- 401(k) retirement savings plan.
- Flexible Spending Account.
- Paid time off.
- Tuition reimbursement.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
