Senior Systems Technician

Vector Security • Manheim Township, PA

12d • $48,626 - $77,803 • Onsite

About The Position

The Senior Systems Technician installs and services complex residential and commercial security solutions, including wired and wireless systems. The role requires a basic understanding of access control and video surveillance, troubleshooting of complex systems and network issues, and work with basic integration. The technician communicates system functionality to customers, provides professional customer service, and mentors junior technicians to improve individual and branch capabilities. The position is based in Lancaster, Pennsylvania, and involves working on the road.

Requirements

• High school diploma or equivalent.
• 3–5 years of field experience, or equivalent technical education or certification.
• Valid driver’s license with an acceptable driving history.
• Ability to communicate professionally with various individuals and provide superior customer service.
• Ability to understand the technical functionality of various systems through online learning and/or hands-on instruction.
• Proficient understanding of hardware and panel writing for the required manufacturers.

Nice To Haves

• At least 2 years of experience with life safety and home automation equipment.
• ESA Certified Alarm Technician Level 2 or equivalent.
• NICET Fire or Video Level 1.

Responsibilities

• Install and service a variety of commercial security systems, including wired and wireless systems, with minimal supervision.
• Troubleshoot complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Explain system functionality to customers and answer their questions.
• Keep job sites clean and organized to support safe work.
• Use basic logic to move issues toward resolution.
• Review the work of Entry Level and Level 1 technicians at shared job sites and provide training to correct errors.
• Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.

Benefits

• Competitive compensation with incentive eligibility.
• Medical, dental, and vision coverage.
• Company-paid life and AD&D insurance.
• Company-paid short- and long-term disability.
• Voluntary benefit products.
• 401(k) retirement savings plan.
• Flexible Spending Account.
• Paid time off.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED