Senior Systems Technician
About The Position
As a Senior Systems Technician at Vector Security, you will install and service complex residential and commercial security solutions, including wired and wireless systems. The role involves troubleshooting complex systems and network issues, working with basic integrations, and having a basic understanding of access control and video surveillance systems. You will communicate system functionality to customers, answer their questions, and mentor junior technicians by sharing technical knowledge to improve individual and branch capabilities. The position is based in Hammonton, New Jersey, and involves working on the road. Vector Security describes its rewards package as including competitive compensation with incentive eligibility, insurance coverage, retirement savings, paid time off, and professional development support.
Requirements
- High school diploma or equivalent.
- 3–5 years of field experience, or equivalent technical education or certification.
- Valid driver’s license with an acceptable driving history.
- Ability to communicate professionally with various individuals and provide superior customer service.
- Ability to understand the technical functionality of various systems learned online and/or through hands-on instruction.
- Proficient understanding of the hardware and panel writing of the required manufacturers.
Nice To Haves
- At least 2 years of experience with life safety and home automation equipment.
- ESA Certified Alarm Technician Level 2 or equivalent.
- NICET Fire or Video Level 1.
Responsibilities
- Install and service wired and wireless commercial security systems with minimal supervision.
- Troubleshoot complex systems and network issues and work with basic integrations.
- Run and fish wires in a concealed manner.
- Explain system functionality to customers and answer their questions.
- Keep job sites clean and organized to support safe work.
- Use basic logic skills to move issues toward resolution.
- Review work performed by Entry Level and Level 1 technicians on shared job sites and provide training to correct errors.
- Train and mentor Entry Level and Level 1 technicians on package and less complex systems.
Benefits
- Competitive compensation with incentive eligibility
- Medical, dental, and vision coverage
- Company-paid life and AD&D insurance
- Company-paid short- and long-term disability
- Voluntary benefit products
- 401(k) retirement savings plan
- Flexible Spending Account
- Paid time off
- Tuition reimbursement
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
