Senior Systems Technician
Vector Security and Vector Security Networks Career•Nashville, TN
•Onsite
About The Position
The Senior Systems Technician installs and services complex residential and commercial security solutions, including wired and wireless systems. The role involves troubleshooting complex systems and network issues, working with basic integration, and communicating system functionality to customers. Senior Systems Technicians also review work and train and mentor entry-level and Level 1 technicians, sharing technical knowledge to improve individual and branch capabilities.
Requirements
- High school diploma or equivalent.
- Three to five years of field experience, or equivalent technical education or certification.
- Valid driver's license with an acceptable driving history.
- Ability to communicate professionally and effectively with various individuals to provide superior customer service.
- Ability to understand technical functionality of systems learned online or through hands-on instruction.
- Proficient understanding of the hardware and panel writing of the required manufacturers.
Nice To Haves
- Five years of experience.
- At least two years of experience with life safety and home automation equipment.
- ESA Certified Alarm Technician Level 2 or equivalent.
- NICET Fire or Video Level 1 certification.
Responsibilities
- Install a variety of commercial security systems, including wired and wireless systems, with minimal supervision.
- Troubleshoot complex systems and network issues and work with basic integration.
- Run and fish wires in a concealed manner.
- Set up systems, explain their functionality to customers, and answer customer questions.
- Keep job sites clean and organized so work can be performed safely.
- Use basic logic skills to move issues toward resolution.
- Review the work of entry-level and Level 1 technicians at shared job sites and provide training to correct errors.
- Train and mentor entry-level and Level 1 technicians on package and less complex systems.
Benefits
- Competitive compensation with incentive eligibility.
- Medical, dental, and vision coverage.
- Company-paid life and AD&D insurance.
- Company-paid short- and long-term disability.
- Voluntary benefit products.
- 401(k) retirement savings plan.
- Flexible Spending Account.
- Paid time off.
- Tuition reimbursement.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
