Senior Systems Technician

Vector Security and Vector Security Networks Career • Lancaster, PA

11d • Onsite

About The Position

Vector Security is hiring a Senior Systems Technician to install and service complex residential and commercial security solutions, including wired and wireless systems. The role also involves a basic understanding of access control and video surveillance, troubleshooting complex systems and network issues, and working with basic integration. The technician communicates system functionality to customers, answers their questions, and mentors junior technicians by sharing technical knowledge to strengthen individual and branch capabilities. The position is based in Lancaster, Pennsylvania, and involves working on the road.

Requirements

• High school diploma or equivalent.
• Three to five years of field experience, or equivalent technical education or certification.
• Valid driver’s license with an acceptable driving history.
• Ability to communicate professionally and effectively with various individuals to provide superior customer service.
• Ability to understand the technical functionality of various systems learned online and/or through hands-on instruction.
• Proficient understanding of the hardware and panel writing of the required manufacturers.

Nice To Haves

• At least two years of experience with life safety and home automation equipment.
• ESA Certified Alarm Technician Level 2 certification or equivalent.
• NICET Fire or Video Level 1 certification.

Responsibilities

• Install and service various types of commercial security systems, including wired and wireless systems, with minimal supervision.
• Troubleshoot complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Explain system functionality to customers and answer their questions.
• Keep job sites clean and organized so work can be performed safely.
• Use basic logic to move issues toward resolution.
• Review the work of Entry Level and Level 1 technicians at shared job sites and provide training to correct errors.
• Train and mentor Entry Level and Level 1 technicians on package and less complex systems.

Benefits

• Competitive compensation with incentive eligibility
• Medical, dental, and vision coverage
• Company-paid life and AD&D insurance
• Company-paid short- and long-term disability
• Voluntary benefit products
• 401(k) retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED