Sr Coordinator Information Systems- Hershey's Chocolate World
About The Position
The Senior Systems Coordinator is a full-time, hourly position based at Hershey’s Chocolate World in Hershey, Pennsylvania. The role leads the on-site applications and systems, including administration, support, and enhancements, working directly with business stakeholders and solution providers to meet business goals. Systems include Point of Sale and management portals, attractions ticketing applications and management portals, payment processing applications, digital signage, and other customer-facing solutions. The coordinator leads and assists support resources in providing daily support for uninterrupted operation of retail, food, and attraction systems; facilitates incidents with vendors and partners; and maintains tickets in ServiceNow. The role also participates in agile planning with Information Systems and business teams, defines and tests releases and enhancements, prepares test plans, supports user training, and assists with implementation and monitoring of new releases and updates. The position includes 40 hours per week and benefits with paid time off. Weekday, evening, weekend, and holiday availability is required at times. The hourly rate starts at $28.00 and may be higher based on relevant experience. Relocation assistance is not provided.
Requirements
- High school diploma or GED equivalent.
- 2–3 years of relevant systems, networking, or programming experience.
- Leadership and ability to take initiative.
- Problem-solving skills and attention to detail.
- Ability to work independently and manage multiple tasks.
- Detailed working knowledge of Office 365 and Teams.
- Working knowledge of Windows applications.
- Effective communication with guests and coworkers and ability to function as part of a team.
- Ability to push, pull, lift, and carry 30 pounds.
Nice To Haves
- Associate or bachelor’s degree in Information Systems, or equivalent experience.
- Knowledge of retail technology, including Point of Sale applications, digital signage, food and beverage systems, and ticketing/CRM systems.
- Knowledge of Microsoft Dynamics D365, SQL, ServiceNow, Rally, and Clarity.
Responsibilities
- Lead administration, support, and enhancements for on-site applications and systems at Hershey’s Chocolate World.
- Work directly with business stakeholders and solution providers to meet business goals.
- Lead and assist support resources in providing daily support for uninterrupted operation of retail, food, and attraction systems.
- Facilitate incidents with vendors and partners and maintain tickets in ServiceNow.
- Participate in agile planning with Information Systems and business teams.
- Define and test new releases and enhancements, including test plans.
- Support user training and assist with implementing and monitoring new releases and updates.
Benefits
- Benefits package
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
