Full Time Sr Area Coordinator Catering and Events - Hershey's Chocolate World $20

The Hershey Company•Lower Swatara Township, PA

2d•$20•Onsite

About The Position

The Senior Area Coordinator of Food and Beverage Experience works in the Food and Beverage department at Hershey’s Chocolate World in Hershey, Pennsylvania. The role brings the Hershey brand to life by delivering exceptional guest service and supporting catering and events. The coordinator is expected to be approachable, courteous, knowledgeable about products, able to communicate clearly with guests, and professional when answering questions or providing information. This full-time hourly position supports employee training, merchandising and replenishment, operational decisions, department inventory, food preparation, and food safety. The coordinator helps maintain service and hospitality standards, supports the Senior Assistant Supervisor team, and works to resolve guest concerns promptly. The position pays $20.00 per hour or more based on experience. The company does not provide relocation assistance.

Requirements

At least 1 year of experience in a high-volume restaurant, hotel, or catering operation.
Ability to multitask and work independently.
Obtain Pennsylvania RAMP server training and Food Handler certification, or be able to complete them within the stated deadlines: RAMP training within 6 months and Food Handler certification within 90 days of hire.
Friendly, enthusiastic, and team-oriented attitude.
Ability to perform basic side work, including stocking, preparation, and cleaning.
Ability to serve alcoholic beverages according to standard operating procedures, using appropriate glassware and garnishes.
Beer, wine, and food service skills typical of a kitchen environment, including knife skills, following recipes, and attention to detail.
Ability to read and follow recipes and instructions.
Ability to work at a fast pace for an extended period and react quickly to operational changes.
Ability to maintain a neat appearance and meet uniform standards.
Ability to maintain a clean work area.
Ability to continuously push, pull, lift, and carry up to 50 pounds.
Ability to walk or stand for up to 8 hours.
Ability to perform repetitive tasks and motions, potentially requiring constant use of the hands, wrists, and forearms.
Ability to push, pull, lift, lift overhead, bend, stoop, and twist.
Communication skills.
Ability to function effectively as part of a team.
Minimum age of 18 years.

Nice To Haves

High school diploma or GED equivalent.
Experience serving alcohol.

Responsibilities

Model and deliver exceptional customer service.
Demonstrate Hershey Behaviors through motivation, inspiration, education, and communication.
Maintain guest service and hospitality standards by interacting with guests, monitoring employee interactions, and ensuring service standards are followed.
Regularly perform table touches during events to collect guest feedback.
Train catering and events employees in food service processes and service standards.
Support the Senior Assistant Supervisor team with tasks and operational needs.
Maintain quality standards and acceptable inventory levels in assigned areas.
Complete production and preparation work appropriate to the food and beverages offered at catering and events.
Clean workstations and equipment according to standard operating procedures and weekly or monthly schedules.
Complete daily temperature logs; rotate, label, and store prepared food; monitor hot and cold holding temperatures; and perform other food safety duties.
Monitor and enforce health, safety, and sanitation standards for employees.
Ensure food preparation areas follow HACCP and food safety policies.
Assist with cashiering and stocking or restocking inventory as needed.
Respond quickly to guest concerns and questions, focusing on guest recovery and in-the-moment problem solving.
Support Jolt Checklists, including completing daily checklists.