Full-Time Tour Ride Sr Area Coordinator- Hershey Chocolate World $17.50
About The Position
The Tour Ride Senior Area Coordinator supports the chocolate-making Tour Ride attraction at Hershey’s Chocolate World in Hershey, Pennsylvania. The role coordinates with cross-functional teams to ensure smooth operations and an exceptional guest experience. The coordinator serves as a primary contact for the Tour Ride, supports its operators and VIP attendants, and helps keep team members and leaders informed about operations. The position also performs other related duties in the Attractions Department as business needs require. The role emphasizes exceptional customer service. The coordinator is expected to be approachable, courteous, knowledgeable about products, and able to communicate clearly with guests, answer questions, and provide general information professionally. This is a full-time hourly position. The company does not provide relocation assistance.
Requirements
- High school diploma or GED equivalent.
- At least 1 year of customer service and relevant ride experience.
- Excellent verbal and written communication and customer-service skills.
- Ability to perform all Tour Ride duties, including VIP Attendant and Tour Ride Operator duties.
- Comfort with public speaking and interacting with large groups.
- Strong attention to detail.
- Ability to react quickly and remain calm and professional in special or crisis situations.
- Ability to handle multiple tasks and be productive in a fast-paced environment.
- Strong computer skills in Word, Excel, PowerPoint, and Outlook.
- Process-improvement orientation.
- Approachable and courteous demeanor, with a commitment to greeting guests, listening to their needs, and thanking every guest.
- Must be at least 18 years of age.
- Availability for a rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays.
Responsibilities
- Support day-to-day Tour Ride operations, including operators and VIP attendants.
- Act as a main point of contact for the Tour Ride.
- Train team members on protocols and operational procedures.
- Maintain the training guide for new Tour Ride employees.
- Keep team members and leaders informed about Tour Ride operations.
- Partner with the Scheduling Team to ensure proper staffing levels.
- Work with Attractions leaders to resolve guest issues within the Tour Ride attraction.
- Partner with the Warehouse to order supplies.
- Partner with Groups and Events staff to ensure proper staffing for seasonal Tour Ride events.
- Perform other related duties in the Attractions Department as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
