Full-Time Women's Utility Sr. Area Coordinator - Hershey's Chocolate World $17

The Hershey Company•Lower Swatara Township, PA

13d•$17•Onsite

About The Position

The Utilities Senior Area Coordinator is a full-time, hourly position at Hershey’s Chocolate World in Hershey, Pennsylvania. The role oversees day-to-day operations in a specific area of the Utility Department and helps ensure customer service standards are met through safety, professionalism, presentation, and efficiency. The coordinator prepares the department for expected business volume, trains employees, makes operational decisions, and supports department leadership. Duties also include opening and closing utility operations, addressing guest concerns, communicating with team members and leaders, leading pre-shift meetings, and coordinating breaks and productivity. The position requires a strong customer-service focus. The coordinator should be approachable, courteous, knowledgeable about products, and able to communicate clearly with guests and provide information professionally. The role pays $17.00 per hour or more based on experience. The schedule is a rotating 40-hour schedule that includes daytime, evening, weekend, and holiday work. The company does not provide relocation assistance.

Requirements

At least 18 years of age.
Six months of custodial experience is required.
Must maintain a neat appearance and meet uniform standards.
Ability to push, pull, lift, and carry 25–50 pounds; overhead lifting may be required.
Ability to walk or stand for eight hours.
Ability to bend, stoop, and twist.
Ability to tolerate repetitive motion of the hands, fingers, and wrists.
Ability to work at a fast pace while remaining focused, accurate, and efficient.
Basic Microsoft Office computer skills.
Attention to detail.
Ability to collaborate across the organization with other departments.
Ability to organize and multitask.
Problem-solving skills.
Time-management skills.
Basic math skills to add and subtract inventory.
Ability to perform general cleaning tasks, including vacuuming, dusting, picking up trash, and washing and sanitizing surfaces.

Nice To Haves

High school diploma or GED equivalent is preferred but not required.

Responsibilities

Demonstrate Hershey behaviors through motivation, inspiration, education, and communication.
Train employees in a specific location on proper processes and service standards.
Coordinate ongoing training, productivity, and break schedules for assigned areas.
Make operational decisions to run a specific location efficiently.
Assist with detailed cleaning and annual cleaning projects.
Ensure utility employees follow policies for safe cleanup of bodily fluids and biohazard spills, use appropriate personal protective equipment, and follow handwashing procedures.
Take department attendance at the designated meeting place during an evacuation.
Maintain utility supplies at acceptable inventory levels in assigned areas.
Respond to first-responder calls involving employee medical issues and report to Health Services.
Assist with daily Utility Department operations.
Record attendance issues.
Open and close utility operations within the building.
Address guest concerns and communicate with and support leadership staff.
Facilitate pre-shift meetings and share vital information with team members.
Coordinate employee breaks and overall productivity.
Provide guests with courteous, knowledgeable, and professional assistance and information.