Reservationist (Full-Time) - $17.50/hr
About The Position
The Reservationist is the first point of contact for guests and is responsible for promoting The Lake House, booking accommodations, and helping guests plan services throughout their stay. The role requires strong knowledge of the property and its offerings, including Rose Tavern, The Sand Bar, the spa, on- and off-campus activities, nearby events, and local attractions. The Reservationist manages guest needs ranging from business travel to family visits, books hotel and other service reservations, and forwards in-room meal requests when applicable. As a partner of Preferred Hotel & Resorts, LVX Collection, The Lake House maintains high service standards. Detailed onboarding training and ongoing training are provided to help Reservationists meet those standards.
Responsibilities
- Offer professional, friendly, and engaging service.
- Provide accurate and thorough information about accommodations, packages, promotions, services, and amenities.
- Book and enter room reservation requests in the booking system.
- Help guests plan and book hotel, restaurant, package, and special event reservations.
- Assign accommodations based on guests’ feature or location requests.
- Transfer calls, respond to guest inquiries, and recommend local attractions and places of interest.
- Maintain knowledge of the local area and offer advice when needed.
- Process payments and send reservation details and confirmations to guests.
- Maximize revenue by upselling guest rooms and recommending hotel facilities.
- Update reservations to support a smooth check-in and check-out process.
- Respond to telephone and email inquiries in a timely manner.
- Confirm, change, or cancel reservations for guests who have already made a travel purchase.
- Assist guests with questions about payments and credit card charges.
- Provide helpful information about hotel facilities.
- Assist the Front Office Manager with daily front desk operations when needed, including check-in, check-out, room moves, and guest requests.
- Operate the relevant aspects of the hotel reservations system.
- Maintain accurate records of bookings, payments, and other information hotel staff may need when interacting with guests.
- Perform additional tasks assigned by a supervisor when necessary.
Benefits
- Paid time off during the first full calendar year.
- Medical, dental, vision, and other optional insurance.
- 401(k) match.
- Membership discounts to the Sands Family YMCA.
- Free lunch and/or dinner during the shift.
- Formalized training program and ongoing training.
- Room, food and beverage, and spa discounts at The Lake House.
- Employee discounts at The Lake House and through LifeMart.
- Company-sponsored community service and wellness events.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
