Reservationist (Full-Time) - $17.50/hr!
About The Position
The Reservationist is the first point of contact for hotel guests and is responsible for selling the hotel, booking appropriate accommodations, and supporting guests throughout their stay. The role requires detailed knowledge of The Lake House’s accommodations, restaurants, spa, activities, events, local attractions, and other services. The Reservationist helps guests plan and book hotel, restaurant, package, and special-event reservations, and can arrange hotel-service reservations and forward in-room meal requests. The role follows the service standards of Preferred Hotel & Resorts, LVX Collection. Training is provided during onboarding and continues to help maintain knowledge of those standards. The Reservationist also supports daily front-desk operations when needed.
Responsibilities
- Provide professional, friendly, and engaging service.
- Give guests accurate and thorough information about accommodations, packages, promotions, services, and amenities.
- Book and enter room reservation requests using the booking system.
- Help guests plan and book hotel, restaurant, package, and special-event reservations.
- Assign accommodations according to guests’ feature or location requests.
- Transfer calls and respond to guest inquiries; recommend local attractions and places of interest.
- Maintain knowledge of the local area and offer advice when needed.
- Process payments and send guests reservation details and confirmations.
- Maximize revenue by up-selling guest rooms and recommending hotel facilities.
- Update reservations to support a smooth check-in and check-out process.
- Respond to telephone and email inquiries promptly.
- Confirm, change, or cancel reservations for guests who have already made a travel purchase.
- Assist guests with payment and credit-card charge questions.
- Explain hotel facilities to guests in an informative and helpful manner.
- Assist the Front Office Manager with daily front-desk operations when needed, including check-in, check-out, room moves, guest requests, and other front-desk responsibilities.
- Understand and operate relevant aspects of the hotel reservations system.
- Keep accurate records of bookings, payments, and other information hotel staff may need when interacting with guests.
- Perform additional tasks assigned by a supervisor when necessary.
Benefits
- Paid time off during the first full calendar year for full-time and part-time employees.
- Medical, dental, and vision benefits, plus optional benefits, for full-time employees.
- 401(k) with up to 4% employer match.
- Membership discounts to the Sands Family YMCA.
- Free lunch and/or dinner during the shift.
- Robust, formalized training program.
- Room, food and beverage, and spa discounts at The Lake House.
- Employee discounts at The Lake House and through LifeMart.
- Company-sponsored community service and wellness events.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
