Crisis Information Systems Coordinator

Capital Area Council of Governments•Austin, TX

About The Position

Performs moderately complex system administration and technical support work. Coordinates implementation, operation, and training for the emergency Regional Notification System (RNS), WebEOC, and other crisis information management systems (CIMS). Provides staff support and coordination to Homeland Security Task Force (HSTF) committees and subcommittees. Assists with planning, developing, and implementing division programs, and provides consultative services and technical assistance to emergency management coordinators, public safety responders, public health and medical professionals, elected officials, and other stakeholders in the 10-county area. May provide guidance to others. Works under general supervision with limited latitude to use initiative and independent judgment. Establishes configurations and oversees operation and administration of the RNS, WebEOC, and other CIMS. Supports HSTF preparedness work, regional stakeholder engagement, and the development and maintenance of management systems that enhance regional communications operability, assess regional hazards, and track compliance with federal and state grant eligibility requirements.

Requirements

At least one year of experience in emergency management, public safety, information systems, or a related area.
Associate’s degree with coursework in emergency management, information systems, or a related area. Education and experience may be substituted for one another as determined by the Division Director.
Knowledge of project management and planning system enhancements or changes, including associated training.
Knowledge of relevant emergency policies, procedures, and strategies for promoting security operations to protect people, data, property, and institutions.
Knowledge of computer hardware and software, APIs, web applications, and Microsoft Office applications, specifically SharePoint, MS Teams, OneNote, OneDrive, Word, Excel, Outlook, and PowerPoint.
Knowledge of telecommunications principles, terminology, standards, and systems.
Skill in planning complex, integrated activities for large, diverse groups coordinating under conditions requiring critical responses within short time frames.
Ability to exercise sound judgment in important decisions.
Ability to prepare reports and charts.
Ability to communicate technical information and ideas orally and in writing so others understand.
Ability to identify measures or indicators and actions needed to improve or correct system performance relative to its goals.

Nice To Haves

Hands-on experience with emergency management-related software, web applications, and APIs.
WebEOC and Everbridge experience.

Responsibilities

Configure, operate, and administer the RNS, WebEOC, and other CIMS.
Maintain user credentials and contact information.
Provide basic help desk support when required or directed, including after-hours or weekend support.
Ensure system maintenance procedures are performed and appropriate application security controls are maintained.
Coordinate the development, design, building, and evaluation of CIMS-related applications, and work with end users on further system development.
Facilitate development, coordination, and delivery of end-user and train-the-trainer classes.
Attend HSTF and CIMS-related subcommittee meetings.
Assist HSTF subcommittees with data collection, research, CIMS use reports, and record-keeping.
Work with regional stakeholders to periodically review CIMS use and user management policies, and collect feedback on system design and enhancement requests.
Develop and maintain management systems related to regional communications operability, regional hazard assessment, federal and state grant eligibility compliance tracking, and other applicable areas.