Senior Systems Analyst (Operations)

Bay Area Air District•San Francisco, CA

1d•Hybrid

About The Position

The Senior Systems Analyst is an advanced-level technical lead in the Information Services Division’s Information Systems Operations team. The role operates, supports, modernizes, and improves the Air District’s technology environment, combining hands-on technical work with sound judgment and cross-team coordination. Areas of work may include cloud and infrastructure engineering, networking and connectivity, identity and access management, endpoint and device management, monitoring and reliability, and disaster recovery and business continuity. The position provides advanced systems analysis, design, implementation, configuration, and maintenance for enterprise IT systems and solutions. It supports complex production environments across on-premises and cloud systems, and may involve CI/CD, automation, custom application development, API integrations, data pipelines and ETL, database optimization, and data governance. The analyst resolves complex technical problems, supports secure and reliable operations, and helps ensure systems comply with organizational policies and regulatory requirements. The role leads complex IT projects and provides technical direction, coordination, training, and work review for staff on routine or well-defined tasks. It collaborates with stakeholders and development teams, communicates technical information, prepares documentation and recommendations, and monitors project progress. The position reports to a supervisor or manager and does not supervise other employees. The position is full-time and represented. A hybrid schedule may be available depending on the assignment and operational needs; the position is not eligible to be fully remote.

Requirements

Bachelor’s degree from an accredited college or university in computer science, information technology, or a closely related field, and three years of experience in IT systems analysis, design, and project management, including significant experience in complex IT environments; an equivalent combination of education and experience may be considered.
Strong analytical, organizational, customer service, and interpersonal skills.
Ability to communicate complex technical concepts effectively to technical and non-technical stakeholders.
Ability to collaborate across technical teams and provide technical guidance on complex systems and projects.
Ability to independently manage competing priorities, troubleshoot complex issues, and adapt to changing organizational and operational needs.
Knowledge of system integration and interoperability principles; IT infrastructure and systems; network principles and infrastructure; IT operations best practices; scripting and automation; systems analysis, design, and integration; cloud computing platforms; and virtualization technologies.
Skills in leading technical projects and cross-functional teams; analyzing and resolving complex IT issues; communicating technical concepts; developing and maintaining documentation; managing competing priorities; maintaining effective working relationships; analytical thinking and problem solving; verbal, written, and active-listening communication; using system performance tools and making necessary adjustments; and exercising independent judgment within established guidelines.

Nice To Haves

Advanced technical expertise and enterprise systems experience in complex IT environments, including deep expertise in at least one of these domains: Microsoft and Cloud Technologies, or DevOps, Automation, and Infrastructure and Platform Services.
Experience as a senior technical contributor in enterprise IT operations, infrastructure, platform engineering, or systems administration.
Experience providing technical guidance, mentoring technical staff, and serving as a subject matter expert or escalation resource.
Experience supporting complex production technology environments and performing advanced troubleshooting, root cause analysis, and problem resolution.
Experience developing operational processes, technical standards, documentation, procedures, and best practices.
Experience independently planning and implementing complex technical projects, system changes, or infrastructure improvements.
Experience administering enterprise Microsoft technologies such as Windows Server, Active Directory, Entra ID, Microsoft 365, Intune, and Azure, or comparable cloud and infrastructure platforms.
Experience supporting identity and access management, endpoint management, messaging and collaboration systems, cloud services, networking, and security technologies.
Experience planning and performing system upgrades, migrations, patch management, backup, recovery, and operational continuity activities.
Experience analyzing, designing, configuring, and troubleshooting complex enterprise infrastructure and cloud solutions.
Experience supporting or implementing DevOps, automation, infrastructure-as-code, CI/CD, monitoring, or related operational practices.
Experience supporting software development teams, application hosting platforms, analytics environments, or cloud-native services.
Experience designing and implementing solutions that improve reliability, scalability, security, and operational efficiency through automation and standardization.
Experience using scripting, automation tools, APIs, or configuration management technologies to reduce manual processes and improve consistency.

Responsibilities

Provide lead direction, coordination, training, and work review to staff on routine, continuing, or well-defined tasks.
Serve as technical lead for complex IT projects and coordinate their effective delivery.
Perform advanced systems analysis, design, and implementation for IT solutions.
Lead, design, configure, and maintain enterprise IT systems, ensuring functionality and performance.
Develop strategies to enhance systems and address emerging business needs.
Lead, design, and implement CI/CD pipelines for software development and deployment.
Develop automation scripts and tools to improve system reliability, scalability, and deployment speed.
Monitor and optimize cloud and on-premises infrastructure.
Develop and maintain custom software applications using languages such as Python, Java, or C#.
Integrate third-party APIs and tools into existing systems.
Lead code reviews and collaborate with development teams to support high-quality software delivery.
Design and manage data pipelines and ETL processes for analytics and reporting.
Develop and optimize database structures and queries for performance and scalability.
Ensure the security, integrity, and accessibility of data services, including compliance with data governance standards.
Resolve complex technical issues through troubleshooting, root cause analysis, and system optimization.
Collaborate with stakeholders to understand requirements and recommend solutions.
Prepare and deliver presentations, training, and technical documentation.
Ensure systems adhere to organizational policies and regulatory requirements, and implement security and data protection best practices.
Lead IT initiatives, including planning, resource allocation, and milestone tracking.
Monitor project progress and provide updates to stakeholders.
Estimate level of effort across multiple IT disciplines.
Stay current with emerging technologies and identify opportunities for innovation.
Conduct feasibility studies and prepare recommendations for system improvements.
Perform other related duties as assigned.