Card Payments Operations Systems Senior Analyst

Truist • Orlando, FL

1d

About The Position

Manage operational processes and support business growth strategies for Card Payments products and services by leading the development, implementation, maintenance, and stability of related systems, platforms, and applications. The role includes strategic and medium-level project management, vendor management, process and change management, risk management, and resolution of daily production impacts. The analyst serves as an operational lead in architecting solutions using emerging technologies and processes, driving process improvements through analysis, design, testing, and implementation, and advising management on solutions aligned with departmental and corporate objectives. The role is both a high-level individual contributor and a team leader to entry-level analysts.

The position leads and coordinates card operations vendors, processors, systems, and networks; manages integrations across Truist’s technology infrastructure; and serves as the primary technical resource for assigned systems, platforms, or products. It manages project implementations and change controls, facilitates testing and validation, oversees risk and compliance issues, reviews payment-network and processor releases and communications, and contributes to Card Payment Systems planning. The role also supports daily operations, service-level monitoring, operational reporting and analytics, and the technical development of entry-level analysts. Additional work may include special projects involving system controls, product mapping, industry paperwork, ATM settlement, and payment-processing changes.

Requirements

• Bachelor’s degree in Business or a technology-related field, or equivalent education and related training.
• 7 or more years of experience in a Systems Analyst or Business Analyst role, or equivalent experience.
• 10 or more years of experience in the financial services industry, including at least 5 years working with Card Payments-related systems and applications.
• Thorough analytical, planning, and problem-solving skills.
• Expert understanding of complex card payments infrastructure and technical nuances of enterprise integration and interfaces.
• Subject matter expertise in BIN management and licensing, chip and tokenization with payment networks, and how these relate to card payment requirements and design.
• Strong interpersonal and communication skills, including email, verbal, and written communication, and the ability to interact with and influence people at all levels.
• Creative, flexible, decisive, and adaptable in a dynamically changing business and production environment.
• Aptitude for strategic planning and process improvement.
• Ability to work independently and effectively within a team-structured environment, and to lead by example.
• Excellent organizational and analytical skills, with a verifiable record of meeting or exceeding targets and deadlines.
• Ability to support job-related tasks in a 24x7 environment.
• Demonstrated proficiency with Microsoft Office software, including PowerPoint.

Nice To Haves

• Motivation to take on new challenges, expand knowledge, explore new methods, and share learning with teammates.
• Ability to recognize and overcome obstacles to achieve challenging goals.

Responsibilities

• Lead and manage Card Operations vendors, processors, systems, and networks; coordinate enhancements and changes, resolve daily production impacts, and oversee performance and system stability.
• Manage integrations and interfaces between Truist technology infrastructure and internal and external partners.
• Manage projects and coordinate systems and product implementations, including analysis, design, development, testing, and validation.
• Serve as the primary Card Payments Operations technical resource for assigned systems, platforms, or products, managing multiple projects simultaneously.
• Prepare test data, facilitate or execute system testing, verify results with users and technology resources, and ensure adherence to change-control processes.
• Serve as the first-level risk manager for vendors, processors, systems, and networks; coordinate resolution of compliance, audit, and risk issues, including analysis of external vendor technical audits.
• Monitor system effectiveness, minimize operational risk, and participate in reviewing and updating policies and procedures.
• Review technical releases, developments, regulations, and communications from MasterCard, Visa, and third-party processors; identify operational impacts and inform management.
• Provide input, counsel, and leadership for planning and prioritizing Card Payments activities and aligning the Card Payment Systems plan with industry trends and the corporate systems plan.
• Lead daily team operations related to systems support, assist with monitoring service-level agreements and business functions, escalate risks or important issues, and lead approved action plans under appropriate direction.
• Use data analytics tools for operational reporting; perform statistical analysis and maintain records and reports supporting policies, procedures, and quality-control standards.
• Use PC- and/or mainframe-based systems and software; compile reports, graphs, and charts.
• Provide technical support and guidance to entry-level systems analysts, sharing knowledge and best practices to support professional growth and teamwork.
• Assist with special projects, including meetings, system functional controls and parameter settings, product field mapping, industry paperwork, ATM settlement, and payment-processing changes.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Accidental death and dismemberment coverage.
• Tax-preferred savings accounts.
• 401(k) plan.
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status.
• 10 sick days, prorated.
• Paid holidays.
• Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior