Card Payments Operations Systems Senior Analyst

Truist Bank•Wilson, FL

About The Position

Manage operational processes and support business growth strategies for Card Payments products and services by leading development, implementation, maintenance, and platform stability for Card Payments systems, platforms, and applications. The role covers strategic and medium-level project management, vendor management, process and change management, risk management, and resolving daily production impacts. It also serves as an operational lead in architecting solutions using emerging technologies and processes, driving process improvements, and advising management on solutions that support departmental and corporate objectives. The Senior Analyst leads Card Operations vendors, processors, systems, and networks; coordinates system and product enhancements and implementations; manages complex integrations with internal and external partners; and serves as the primary technical resource for assigned systems, platforms, or products. The position oversees testing, change control, system performance, risk and compliance matters, and operational reporting. It also provides leadership for daily team operations and technical guidance to entry-level analysts.

Requirements

Bachelor's degree in a business- or technology-related field, or equivalent education and related training.
At least 7 years of experience in a Systems Analyst or Business Analyst role, or equivalent experience.
At least 10 years of experience in the financial services industry, including at least 5 years dealing with Card Payments-related systems and applications.
Thorough analytical, planning, and problem-solving skills.
Expert understanding of complex card payments infrastructure and technical nuances of enterprise integration and interfaces.
Subject matter expertise in BIN management and licensing, chip and tokenization with the networks, and how these relate to card payment requirements and design.
Strong interpersonal and communication skills, including email, verbal, and written communication, and the ability to interact with and influence people at all levels.
Creativity, flexibility, decisiveness, and adaptability in a changing business and production environment.
Aptitude for strategic planning and process improvement.
Ability to work independently and effectively in a team-structured environment, and to lead by example.
Excellent organizational and analytical skills, with a verifiable record of meeting or exceeding targets and deadlines.
Ability to support job-related tasks in a 24x7 environment.
Proficiency with Microsoft Office products, including PowerPoint.

Nice To Haves

Motivation to take on new challenges, expand knowledge, explore new ways of working, learn, and share knowledge with teammates.
Ability to recognize and overcome obstacles to achieve challenging goals.

Responsibilities

Lead and manage Card Operations vendors, processors, systems, and networks; coordinate enhancements and changes, address daily production impacts, and oversee production performance and system stability.
Manage integrations and interfaces across Truist technology infrastructure and with internal and external partners.
Manage projects and coordinate systems and product implementations, including analysis, design, development, testing, and validation.
Serve as the primary Card Payments Operations technical resource for assigned systems, platforms, or products, managing multiple projects simultaneously.
Prepare test data, facilitate or execute system testing, verify results with users, Technology resources, system owners, and third-party vendors, and ensure adherence to change-control procedures.
Act as the first-level risk manager for assigned vendors, processors, systems, and networks; work with appropriate resources to address compliance, audit, and risk issues, including analysis of vendor technical audits.
Monitor system effectiveness and operational risk, and participate in reviewing and updating policies and procedures.
Review and interpret Payment Network and third-party processor releases, developments, regulations, bulletins, enhancements, and communications; identify potential operational impacts and inform management.
Provide input, counsel, and leadership for planning and prioritizing Card Payments activities, and help align the Card Payment Systems plan with industry trends, technologies, and the corporate systems plan.
Lead daily team operational system-support tasks, assist the manager in monitoring service-level agreements and business functions, notify the direct manager of risks or important matters, and lead approved action plans as directed.
Use available data analytics tools for operational reporting; perform statistical analysis and maintain statistics, records, and reports supporting policies, procedures, and quality-control standards.
Use PC- and/or mainframe-based systems and software; compile and prepare reports, graphs, and charts.
Provide technical support and guidance to entry-level systems analysts, sharing best practices and knowledge to promote professional growth and teamwork.
Assist with special projects and tasks, including meetings, system functional controls and parameter settings, product field mapping, industry paperwork, ATM settlement, and payment-processing changes.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of first-year vacation, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible, depending on position and division, for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan