Senior Revenue Cycle Operations Systems Analyst

SCA Health•UNAVAILABLE, UNAVAILABLE

17h

About The Position

At SCA Health, the Senior Analyst, Revenue Cycle Systems & Optimization supports analysis, administration, optimization, and ongoing improvement of revenue cycle technologies and business solutions across the Central Business Offices (CBOs) and Revenue Cycle Operations (RCO). Reporting to the Senior Director, this role evaluates system performance, workflows, data, and AI-enabled capabilities to identify opportunities to improve cash acceleration, denial reduction, accounts receivable prioritization, productivity, quality, and decision support. The analyst partners with operational, technology, analytics, and vendor stakeholders to translate business needs into practical solutions and measurable results. The role supports revenue cycle platforms and systems including Artiva HCx, the Automated Refund Tool (ART), INSPIRE revenue cycle applications, and Waystar. Responsibilities include system administration and optimization, facility onboarding and implementation, requirements gathering, testing, reporting and analytics, data quality and integration monitoring, vendor coordination, governance, documentation, issue resolution, and assessment of automation and AI capabilities. The position also develops analyses, business cases, recommendations, dashboards, and performance reporting to support continuous improvement across revenue cycle operations.

Requirements

High school diploma or GED required.
At least three years of progressive experience in Revenue Cycle, Healthcare Services, Ambulatory Surgery, Physician Practice Management, healthcare technology, or a related environment.
Demonstrated experience supporting revenue cycle technology initiatives, business process optimization, system implementations, or operational improvement projects in a multi-site or enterprise environment.
Experience collaborating with Revenue Cycle Operations, Information Technology, Data & Analytics, Application Development, and vendor partners.
Strong understanding of end-to-end revenue cycle processes, including registration, insurance verification, billing, claims management, denial management, cash posting, refunds, and accounts receivable management.
Advanced proficiency in SQL query development and maintenance, Microsoft Excel, PowerPoint, Word, and related business productivity tools; ability to turn complex operational data into actionable insights.
Experience developing and using business intelligence, data visualization, and performance reporting tools such as Tableau, Power BI, or equivalent platforms.
Ability to analyze complex data sets, identify trends and root causes, validate results, and develop practical recommendations.
Experience with system governance, requirements gathering, testing, auditing, change management, documentation, and user adoption across multiple platforms and stakeholder groups.
Strong project coordination skills, including managing priorities, dependencies, risks, timelines, and deliverables.
Strong written and verbal communication skills, including explaining business, operational, and technical concepts to varied audiences.
Ability to develop business cases, document recommendations, and influence decisions through data and subject matter expertise.
Strong analytical, problem-solving, and critical-thinking skills, attention to detail, and commitment to sustainable solutions.
Ability to work independently, manage multiple priorities, and collaborate effectively in a cross-functional environment.
Commitment to continuous learning and staying current with healthcare revenue cycle trends, regulatory requirements, and technology advancements.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Administration, Finance, Accounting, Information Systems, Computer Science, Data Analytics, or a related field.
Knowledge of automation technologies, artificial intelligence applications, workflow optimization, and emerging healthcare revenue cycle technologies.
Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), Project Management Professional (PMP), Lean Six Sigma, or other relevant healthcare, analytics, or project management certification.

Responsibilities

Support the administration, analysis, and optimization of revenue cycle technologies, workflows, and integrations serving CBOs and enterprise revenue cycle operations.
Serve as a senior subject matter resource for revenue cycle platforms, system functionality, workflows, reporting, and user adoption.
Partner with Revenue Cycle Operations, IT, Data & Analytics, Application Development, and vendors to document requirements, evaluate solutions, and support technology roadmaps.
Coordinate system implementation and expansion, including requirements gathering, testing, documentation, training support, new-facility onboarding, and transition readiness.
Maintain system controls, governance documentation, audit processes, and standard operating procedures supporting data integrity, compliance, security, and operational consistency.
Analyze, prioritize, and track system enhancements, automation opportunities, defects, and process improvement initiatives.
Investigate system incidents, coordinate issue escalation, and work with cross-functional partners to resolve issues and minimize operational disruption.
Develop, validate, and maintain KPIs, dashboards, recurring reports, and analyses that show system effectiveness and revenue cycle outcomes.
Support vendor management through issue tracking, performance analysis, release review, testing coordination, and evaluation of emerging capabilities.
Assess automation, artificial intelligence, and advanced analytics solutions and support responsible adoption in revenue cycle workflows.
Support administration and optimization of Artiva HCx across CBO-supported facilities; coordinate facility onboarding and deployment, monitor utilization, workflow adherence, account inventory, and data quality, and maintain reporting, payer configurations, data feed monitoring, user access processes, account reconciliation controls, and system administration documentation.
Support the administration and monitoring of the enterprise Automated Refund Tool; coordinate implementation, testing, documentation, adoption, and improvement, and analyze exceptions and workflow performance.
Serve as a functional resource for INSPIRE revenue cycle modules, gather requirements, analyze defects and enhancement requests, coordinate testing, maintain governance and process documentation, and support implementation planning, releases, and integrations.
Support Waystar claims management, denial management, remittance processing, and workflow automation; monitor integrations, reporting, edit performance, and workflow effectiveness, investigate variances, and evaluate AI and automation capabilities.
Develop and enhance business intelligence, analytics, and reporting solutions using CBO data and approved AI tools to support RCO decision-making.
Analyze workflows and performance trends to identify opportunities for automation, cash acceleration, denial reduction, improved quality, and labor efficiency.
Maintain standards for reporting accuracy, system governance, process documentation, testing evidence, and operational best practices.
Provide technical guidance, knowledge sharing, and analytical support to teammates and business partners.
Prepare analyses, business cases, recommendations, and status updates for the Senior Director and other stakeholders.