Card Payments Operations Systems Senior Analyst

Truist Bank•Forest Hills, NC

About The Position

Manage operational processes and support business growth strategies for Card Payments products and services by leading the development, implementation, maintenance, and stability of related systems, platforms, and applications. The role covers project and vendor management, process and change management, risk management, and resolution of daily production impacts. It serves as an operational lead in developing solutions using emerging technologies and processes, driving process improvement, and advising management on solutions that support departmental and corporate objectives. The position functions as a senior individual contributor and team leader to entry-level analysts. The analyst leads oversight of Card Operations vendors, processors, systems, and networks; coordinates enhancements and implementations; manages technical integrations and interfaces; and acts as the primary technical resource for assigned systems, platforms, or products. Responsibilities include managing multiple projects, preparing and executing system testing, validating results with users and technical partners, and maintaining change-control compliance. The role also serves as a first-level risk manager, addressing compliance, audit, and operational risks with appropriate partners. It reviews payment-network and processor releases, developments, regulations, and communications for operational impact; contributes to systems planning and prioritization; leads daily team operations; supports service-level monitoring; and uses data analytics for operational reporting. The analyst provides technical guidance to junior analysts and assists with special projects related to system controls, product mapping, industry paperwork, ATM settlement, and payment-processing changes.

Requirements

Bachelor’s degree in a business- or technology-related field, or equivalent education and related training.
At least 7 years of experience in a Systems Analyst or Business Analyst role, or equivalent experience.
At least 10 years of experience in the financial services industry, including at least 5 years working with Card Payments systems and applications.
Thorough analytical, planning, and problem-solving skills.
Expert understanding of complex card payments infrastructure and the technical nuances of enterprise integration and interfaces.
Subject-matter expertise in BIN management and licensing, chip and tokenization with payment networks, and how these relate to card payment requirements and design.
Strong interpersonal and communication skills, including email, verbal, and written communication, with the ability to interact with and influence people at all levels.
Creative, flexible, decisive, and adaptable in a changing business and production environment.
Aptitude for strategic planning and process improvement.
Ability to work independently and effectively in a team-structured environment, and to lead by example.
Excellent organizational and analytical skills, with a verifiable record of meeting or exceeding targets and deadlines.
Ability to support job-related tasks in a 24x7 environment.
Demonstrated proficiency with Microsoft Office software, including PowerPoint.

Nice To Haves

Motivation to take on new challenges, expand knowledge, explore new methods, and share knowledge with teammates.
Ability to recognize and overcome obstacles to achieve challenging goals.

Responsibilities

Lead management of Card Operations vendors, processors, systems, and networks; coordinate enhancements and changes, address production impacts, and oversee performance and system stability.
Manage integrations and interfaces within Truist technology infrastructure and with internal and external partners.
Manage projects and coordinate system and product implementations, including analysis, design, development, testing, validation, and change-management deliverables.
Serve as the primary Card Payments Operations technical resource for assigned systems, platforms, or products, and manage multiple projects simultaneously.
Prepare test data, facilitate or execute system testing, verify test results with users and technical resources, and ensure compliance with change-control processes.
Act as the first-level risk manager for assigned vendors, processors, systems, or networks; partner with appropriate resources to address compliance, audit, and risk issues, including analysis of external vendor technical audits.
Monitor system effectiveness and operational risk, and participate in reviewing and updating policies and procedures.
Review payment-network and third-party processor technical releases, developments, regulations, bulletins, enhancements, and other communications for their impact on Card Payments Operations; communicate potential impacts to management.
Provide input and leadership for planning and prioritizing Card Payments activities, and help align the Card Payment Systems plan with industry trends, technologies, and the corporate systems plan.
Lead the team’s daily system-support tasks, assist with monitoring service-level agreements and business functions, report risks or important items to the direct manager, and lead approved action plans under appropriate direction.
Use data analytics tools for operational reporting; perform statistical analysis and maintain statistics, records, and reports that support policies, procedures, and quality-control standards.
Use PC- or mainframe-based systems and software, and compile reports, graphs, and charts.
Provide technical support and guidance to entry-level systems analysts, sharing knowledge and best practices to support professional growth and teamwork.
Assist with special projects, meetings, system functional controls and parameter settings, product field mapping, industry paperwork, ATM settlement, payment-processing changes, and related tasks.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
Depending on position and division, the job may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan