systems analyst senior, LAC Technology Operations

Starbucks Coffee Company • Nashville, TN

23h • Onsite

About The Position

The Systems Analyst Senior is part of Starbucks’ Latin America and the Caribbean (LAC) Technology Operations team within Partnerships, Alliances and LAC Tech. The role partners with licensees and suppliers to support smooth operations, coordinate critical issues and changes, and drive continuous improvement across the licensed-store technology ecosystem. It establishes Tech Ops processes that provide system-wide visibility, governance, and operational standards, and contributes to technology governance for processes and data across solutions, including exception handling.

The role coordinates issue resolution and communicates status and outcomes to end users and stakeholders; holds licensees and suppliers accountable to service-level agreements and processes; supports escalations, change management governance, Change Advisory Board reviews and approvals, and new-store-opening readiness. It also uses system proficiency and subject-matter expertise to analyze root causes and issue trends, facilitate continuous improvement, align business priorities and risk decisions, and coordinate business communications and internal stakeholders. The position is onsite four days a week.

Requirements

• At least 7 years of relevant experience.
• Fluency in spoken and written Spanish.
• Strong experience with POS systems and configuring products and pricing in retail environments.
• Demonstrated working knowledge of all facets of the systems development lifecycle and IT operations.
• Strong knowledge of configuration management and key integration points for relevant applications, modules, and platforms.
• Working understanding of Service Oriented Architecture (SOA).
• Highly collaborative style and experience working with multiple suppliers and cross-functional teams.
• Experience with IT operations practices such as incident, problem, and change management (ITIL).
• Ability to apply business principles and technology practices to achieve successful outcomes in cross-functional activities.
• Experience working with SLAs and third-party suppliers.
• Strong, clear communication during incidents with technical teams, licensees, and business stakeholders.

Nice To Haves

• Experience with Oracle Simphony POS.
• Experience with licensed or franchise retail models.
• ITIL Foundation certification (optional).
• Experience in the restaurant landscape.

Responsibilities

• Establish Tech Ops processes that provide system-wide visibility, governance, and operational standards across the LAC licensed-store technology ecosystem.
• Coordinate issue resolution with suppliers and cross-functional teams, and provide timely, thorough communications about status and resolution to end users and key stakeholders.
• Contribute to technology governance for processes and data, ensuring consistency and alignment across solutions and handling exceptions.
• Hold licensees and suppliers accountable to SLAs and processes, and provide escalation support.
• Support change management governance, including Change Advisory Board reviews and approvals.
• Oversee new-store-opening readiness and support escalations as needed.
• Use system proficiency and subject-matter expertise to conduct root cause analysis and assess issue trends; facilitate root cause analysis and continuous improvement across the ecosystem.
• Help align business priorities and risk decisions, provide business communications, and align internal stakeholders.

Benefits

• Medical, dental, and vision insurance.
• Basic and supplemental life insurance and other voluntary insurance benefits.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time accrued at one hour for every 25 hours worked.
• Eight paid holidays and two personal days per year.
• 401(k) retirement plan with employer match for eligible partners.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
• Student loan management resources and access to other educational opportunities.
• Backup care.
• DACA reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed