Information Technology Systems Analyst

Community Financial System, Inc.•Syracuse, NY

18h

About The Position

The Information Technology Systems Analyst facilitates identity and access management across business and financial services applications. The role processes security access requests in accordance with policies and guidelines approved by Information Security, provides second-level technical support to end users and IT functional groups, manages tickets, and participates in meetings. The analyst develops, configures, and supports computer applications to improve business efficiency and productivity in identity and access management. Working independently and as part of an IT team, the analyst investigates business problems and requirements and designs and specifies suitable systems. The position also contributes identity-management expertise to IT projects and initiatives, supports complex day-to-day issues and strategic programs, and develops reports and analysis for management and auditing purposes. The analyst serves as an escalation point for Technology Support staff, cross-trains with IT colleagues to provide backup as needed, and maintains compliance with applicable laws, regulations, policies, procedures, internal controls, and training requirements.

Requirements

Associate or bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
At least 3 years of Information Technology experience in a banking or financial environment, including some application administration duties.
Advanced knowledge of provisioning support, including ticket management, customer service, least-privilege methodology, security rights, permissions, and groups.
Experience with Active Directory, Exchange, and financial services industry applications.
Proficient reading, writing, and analytical skills.
Excellent interpersonal and communication skills.
Ability to thoroughly document processes and work performed.
Must be at least 18 years of age.

Responsibilities

Process identity and access requests for users throughout the organization in accordance with security policies and guidelines defined and approved by Information Security.
Design and develop identity management strategies, architectures, implementation plans, and governance plans.
Understand security audit compliance requirements related to security and privacy regulations.
Assist the IT Systems Analyst team with technical expertise and recommendations for assessing software projects and initiatives that support or enhance existing identity and access management systems.
Provide business or subject matter expertise for day-to-day activities involving complex issues, including new strategic programs or initiatives that affect current and existing systems.
Develop and maintain statistical reports and analyses for management and auditing purposes.
Serve as an escalation point for Technology Support staff handling complex identity and access issues.
Cross-train with appropriate IT department members to provide backup as needed.
Maintain knowledge of and comply with applicable laws, regulations, policies, procedures, internal controls, and training requirements.
Provide assistance as needed to help the Information Technology Department and the bank achieve annual goals.