Information Technology Analyst

Kimley-Horn • Lakeland, FL

1d • Onsite

About The Position

Kimley-Horn is hiring an experienced Information Technology Analyst for its Lakeland, Florida office. This is not a remote position. The analyst collaborates with local and region-wide IT teams to support multiple offices, providing daily IT assistance to the local office and helpdesk support to end users across the region and firm. The role also involves supporting corporate IT services, installing and supporting office equipment and enterprise applications, maintaining and archiving data, and assisting with office moves and expansions.

Requirements

• Bachelor's or associate degree in Information Technology/Systems, Computer Science, or a related field.
• At least 2 years of experience.
• Knowledge of Windows 10, Office 365, Teams and OneDrive for Business, Exchange 365, Windows Server 2016, Active Directory, and basic networking fundamentals.
• Knowledge of Windows Server 2012/2016 printing and file-level NTFS permissions.
• Ability to understand Windows 10 and configure and troubleshoot PC-level problems.
• Ability to understand basic Windows Active Directory, including user accounts and security groups.
• Strong written and verbal communication and customer service skills.
• Ability to prioritize, troubleshoot and resolve problems, and follow through with internal clients.
• Passion for technology, a business mindset, and a customer service-oriented attitude.
• Willingness to work with others and ability to travel.
• High aptitude and willingness to learn new technologies.
• Self-starter able to work with minimal supervision and stay highly organized.

Responsibilities

• Provide daily IT support to the local office and helpdesk support to end users across the region and firm.
• Provide support on the corporate IT Helpdesk.
• Install new printers, copiers, plotters, and other office equipment.
• Install and support enterprise applications.
• Perform data maintenance and data archiving.
• Assist with office moves and expansions.
• Travel by car to other offices within the region as needed.

Benefits

• Retirement plan with a 2-to-1 company match on up to 4% of eligible compensation (salary plus bonus), and an additional profit-sharing contribution.
• Low-cost medical, dental, and vision insurance options.
• Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Student loan matching in the 401(k).
• Performance-based bonuses.
• Tuition reimbursement and extensive internal training programs.
• New Parent Leave, family-building benefits, and childcare resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree