Information Technology Analyst

Kimley-Horn • Indianapolis, IN

19h • Onsite

About The Position

Kimley-Horn is hiring an Information Technology Analyst for its Indianapolis, Indiana office. This is a fully in-office position supporting local and region-wide IT teams and several offices. The role provides daily IT support to the local office and helpdesk support to end users across the region and firm. The successful candidate will bring a customer service-oriented attitude, strong communication skills, and the ability to prioritize, troubleshoot problems, and follow through with internal clients.

Requirements

• Bachelor's degree in Information Technology/Systems, Computer Science, or a related field and 1–2 years of experience; or an associate degree in one of these fields and 2+ years of experience.
• Knowledge of Windows 11, Office 365, Teams, OneDrive for Business, Exchange 365, Windows Server 2019, Active Directory, and basic networking fundamentals.
• Knowledge of Windows Server 2019/2025 printing and file-level NTFS permissions.
• Ability to understand, configure, and troubleshoot Windows 11 and PC-level problems.
• Ability to understand basic Windows Active Directory, including user accounts and security groups.
• Strong communication, writing, and customer service skills.
• Ability to prioritize, troubleshoot and resolve problems, and follow through with internal clients.
• High aptitude and willingness to learn new technologies.
• Self-starter who can work with minimal supervision and is highly organized.
• Ability to travel by car to other offices within the region as needed.
• Passion for technology, a business mindset, willingness to work with others, and ability to travel.

Responsibilities

• Provide support on the corporate IT Helpdesk.
• Install new printers, copiers, plotters, and other office equipment.
• Install and support enterprise applications.
• Perform data maintenance and data archiving.
• Assist with office moves and expansions.
• Provide daily IT support to the local office and helpdesk support to end users across the region and firm.
• Travel by car to other offices within the region as needed.

Benefits

• Retirement plan with a 2-to-1 company match on up to 4% of eligible compensation (salary plus bonus) and an additional profit-sharing contribution.
• Low-cost medical, dental, and vision insurance options.
• Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Student loan matching in the 401(k) and performance-based bonuses.
• Tuition reimbursement and extensive internal training programs.
• New Parent Leave, family-building benefits, and childcare resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree