Information Technology Analyst

Kimley-Horn • Jacksonville, FL

19h • Onsite

About The Position

Kimley-Horn is hiring an Information Technology Analyst for its Jacksonville, Florida office. This is an onsite position, not a remote position. The analyst collaborates with local and region-wide IT teams to support several offices, including daily IT support for the local office and helpdesk support for end users across the region and firm. The role also provides support for the corporate IT Helpdesk, office equipment, enterprise applications, data maintenance and archiving, and office moves or expansions. Regional travel by car may be needed.

Requirements

• Bachelor's degree in Information Technology/Systems, Computer Science, or a related field and 0–2 years of experience; or an associate degree in one of these fields and 3 or more years of experience.
• Knowledge of Windows 10, Office 365, Teams, OneDrive for Business, Exchange 365, Windows Server 2016, Active Directory, and basic networking fundamentals.
• Knowledge of Windows Server 2012/2016 printing and file-level NTFS permissions.
• Ability to understand, configure, and troubleshoot Windows 10 PC-level problems.
• Ability to understand basic Windows Active Directory, including user accounts and security groups.
• Strong communication, written communication, and customer service skills.
• Passion for technology, a business mindset, and a customer service-oriented attitude.
• Willingness to work with others and ability to travel.
• Ability to prioritize, troubleshoot and resolve problems, and follow through with internal clients.
• High aptitude and willingness to learn new technologies.
• Self-starter who can work with minimal supervision and is highly organized.

Responsibilities

• Provide daily IT support for the local office and IT helpdesk support to end users across the region and firm.
• Provide support on the corporate IT Helpdesk.
• Install new printers, copiers, plotters, and other office equipment.
• Install and support enterprise applications.
• Perform data maintenance and data archiving.
• Assist with office moves and expansions.
• Travel by car to other offices within the region as needed.
• Prioritize, troubleshoot, and resolve problems, and follow through with internal clients.

Benefits

• Retirement plan with a 2-to-1 company match on up to 4% of eligible compensation (salary plus bonus), along with an additional profit-sharing contribution.
• Low-cost medical, dental, and vision insurance options.
• Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Student loan matching in the 401(k).
• Performance-based bonuses.
• Tuition reimbursement and extensive internal training programs.
• New Parent Leave, family-building benefits, and childcare resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree