Senior Admissions Systems & Operations Analyst

Georgetown University•Leominster, MA

18h•$47,586 - $87,558•Hybrid

About The Position

The Senior Admissions Systems & Operations Analyst supports Graduate Admissions operations and the graduate applicant experience at Georgetown University. The role is a technical and operational resource for the admissions CRM, providing backup Slate administration, technical troubleshooting, data and record management, and processing of prospect, applicant, decision, and enrollment information. Working under the Senior Associate Director of Graduate Admissions, the analyst helps maintain the accuracy, continuity, and efficient operation of admissions systems and processes. The position also supports graduate recruitment and prospect management, including recruitment events, information sessions, and communications with prospective students and graduate programs. The analyst supports information management, systems support and training, admissions support for applicants and programs, and recruitment and prospect management. The role coordinates on system configuration, testing, troubleshooting, data integrity, reporting, and cyclical processing; trains graduate academic programs on admissions systems and processes; and works with University Information Services, external vendors, campus partners, the Graduate Admissions team, and the broader Office of Graduate Studies. The position is designated hybrid.

Requirements

Bachelor’s degree.
Two years of general administrative experience in an office setting.
Experience with a CRM is required.
Proficiency with general administrative applications, including Microsoft Office, Adobe Acrobat, and Google apps.
Effective communication skills.
Excellent organizational and interpersonal skills.
Strong reporting and analysis skills.
Ability to learn and adapt to new data management systems with ease.
Ability to appropriately represent Georgetown University at recruitment events and build effective relationships with prospects and applicants.
Exceptional attention to detail.

Nice To Haves

Knowledge of and experience with higher education administration.
Slate experience.

Responsibilities

Provide backup support for Slate administration and admissions CRM operations.
Troubleshoot technical issues and support system configuration and testing.
Manage admissions data and records, including data integrity, reporting, and cyclical processing.
Process prospect, applicant, decision, and enrollment information.
Support graduate recruitment and prospect management activities, including recruitment events and information sessions.
Communicate with prospective students and graduate programs.
Support and train graduate academic programs on admissions systems and processes.
Coordinate with University Information Services and external vendors as needed.
Work with campus partners to support applicants and admissions operations.
Represent Georgetown University at recruitment events and build relationships with prospects and applicants.