systems analyst senior, LAC Technology Operations

Starbucks•Nashville, TN

2d•Onsite

About The Position

As a Systems Analyst Senior on Starbucks’ Latin America and the Caribbean (LAC) Technology Operations team, within the Partnerships, Alliances and LAC Tech team, you will help transform engagement with licensed partners and protect the Starbucks brand. You will partner with licensees and suppliers to maintain smooth operations, coordinate critical issues and changes, and drive continuous improvement across the licensed-store technology ecosystem. The role establishes Tech Ops processes that provide system-wide visibility, governance, and operational standards. It coordinates issue resolution and communications, supports technology and change governance, oversees new-store-opening readiness, and uses subject matter expertise to investigate root causes and assess issue trends. You will also help align business priorities and risk decisions and coordinate communications among internal stakeholders. The position is onsite four days a week. Starbucks describes a broad package of medical, dental, vision, insurance, leave, retirement, stock, education, and other partner benefits; eligibility and details vary. Compensation depends on job-related knowledge and skills, experience, location, and internal equity; no salary range is provided.

Requirements

7+ years of relevant experience.
Fluency in written and spoken Spanish (required).
Strong experience with POS systems and configuration of products and pricing in retail environments, preferably in the restaurant landscape.
Demonstrated working knowledge of all facets of the systems development lifecycle and IT operations.
Strong knowledge of configuration management and key integration points of relevant applications, modules, and platforms.
Working understanding of Service Oriented Architecture (SOA).
A highly collaborative style and experience working with multiple suppliers and cross-functional teams.
Experience with IT operations practices such as incident, problem, and change management (ITIL).
Ability to apply knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.
Experience working with SLAs and third-party suppliers.
Strong, clear communication during incidents with technical teams, licensees, and business stakeholders.

Nice To Haves

Experience with Oracle Simphony POS.
Experience with licensed or franchise retail models.
ITIL Foundation certification (optional).

Responsibilities

Establish Tech Ops processes that provide system-wide visibility, governance, and operational standards across the LAC licensed-store technology ecosystem.
Coordinate issue resolution with suppliers and/or cross-functional teams, and communicate issue status and resolution to end-users and other key stakeholders in a timely and thorough manner.
Contribute to technology governance for processes and data, ensuring consistency and alignment across the solution and handling exceptions.
Hold licensees and suppliers accountable to SLAs and processes, and provide escalation support.
Support change-management governance, including Change Advisory Board (CAB) reviews and approvals.
Oversee new-store-opening (NSO) readiness and support escalations as needed.
Use system proficiency and subject matter expertise to perform root-cause analysis, assess issue trends, facilitate RCA, and drive continuous improvement.
Help align business priorities and risk decisions, provide business communications, and align internal stakeholders.

Benefits

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits for partners and their families.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire and sick time accrued at one hour for every 25 hours worked.
Eight paid holidays and two personal days per year.
Eligible partners may participate in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.