systems analyst senior, LAC Technology Operations

Starbucks Coffee Company•Nashville, TN

1d•$97,100 - $161,900•Onsite

About The Position

The Systems Analyst Senior will join Starbucks’ Latin America and the Caribbean (LAC) Technology Operations team within Partnerships, Alliances and LAC Tech. The role supports licensed partners and suppliers by keeping technology operations running smoothly, coordinating critical issues and changes, and driving continuous improvement across the ecosystem. It is responsible for establishing Tech Ops processes that provide system-wide visibility, governance, and operational standards across LAC licensed-store technology.

Requirements

At least 7 years of relevant experience.
Fluency in spoken and written Spanish.
Strong experience with POS systems and configuration of products and pricing in retail environments; restaurant experience is preferred.
Working knowledge of all facets of the systems development lifecycle and IT operations.
Strong knowledge of configuration management and key integration points for relevant applications, modules, and platforms.
Working understanding of Service Oriented Architecture (SOA).
Collaborative working style and experience working with multiple suppliers and cross-functional teams.
Experience with IT operations practices such as incident, problem, and change management (ITIL).
Ability to apply business principles and technology practices to achieve successful outcomes in cross-functional activities.
Experience working with SLAs and third-party suppliers.
Strong, clear incident communications with technical teams, licensees, and business stakeholders.

Nice To Haves

Experience with Oracle Simphony POS.
Experience working with licensed or franchise retail models.
ITIL Foundation certification (optional).

Responsibilities

Establish Tech Ops processes that provide system-wide visibility, governance, and operational standards across the LAC licensed-store technology ecosystem.
Coordinate issue resolution with suppliers and cross-functional teams, and communicate issue status and resolution to end users and stakeholders.
Contribute to technology governance for processes and data, ensuring consistency and alignment across solutions and handling exceptions.
Hold licensees and suppliers accountable to SLAs and processes, and provide escalation support.
Support change-management governance, including Change Advisory Board (CAB) reviews and approvals.
Oversee new store opening (NSO) readiness and support escalations as needed.
Use system proficiency and subject-matter expertise to conduct root-cause analysis, assess issue trends, and facilitate RCA and continuous improvement.
Help align business priorities and risk decisions, provide business communications, and align internal stakeholders.

Benefits

Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire and sick time accrued at 1 hour for every 25 hours worked.
Eight paid holidays and two personal days per year.
Eligible partners may participate in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.