Systems Operations Analyst
About The Position
Nasdaq is seeking a Systems Operations Analyst to join its global Systems Operations team. The role is responsible for daily technical operations, including application management and support for Nasdaq-provided services. This includes 24/7 technical operations and application support, incident management for internal and external customers across a large portfolio of applications, installing application updates, maintaining operational documentation and procedures, and contributing to automation and development projects. The role offers an opportunity to build experience in a fast-moving, international environment.
Requirements
- 0–3 years of experience.
- Bachelor’s degree in Computer Science or a related technical field, or currently pursuing a degree with expected graduation in 2027.
- Strong knowledge of and daily interaction with AI.
- Strong knowledge of software designs, concepts, and testing.
- Working knowledge of Linux operating systems, foundational understanding of Linux, and interest in developing systems administration skills.
- Strong experience with at least one programming or scripting language: Python, Go, C, Rust, Java, or Bash. Experience may come from coursework, internships, projects, or professional work; Python is especially relevant.
- Strong troubleshooting and problem-solving skills, willingness to learn, and initiative.
- Strong communication and collaboration skills, including the ability to work across teams and time zones.
Nice To Haves
- Internship, co-op, academic, or project experience related to systems operations, DevOps, or application support.
- Exposure to cloud environments, preferably AWS.
- Experience with CI/CD tools such as GitLab or GitHub.
- Familiarity with infrastructure-as-code tools such as Terraform.
Responsibilities
- Monitor systems in real time for software and hardware errors, failures, and capacity issues; troubleshoot, diagnose, and escalate issues to senior associates.
- Troubleshoot order-entry and market-data connectivity issues with clients, exchanges, market centers, and network providers.
- Investigate alerts and technical problems, collaborating with teams across the organization to find solutions.
- Support day-to-day application operations and respond to ad hoc technical requests.
- Contribute to automation, development, AI, and DevOps initiatives.
- Work with global development teams on new tools, cloud-based solutions, and continuous improvements.
- Deploy applications and infrastructure in AWS and on-premise environments.
- Provide support through an on-call rotation.
Benefits
- Annual bonus/commission (short-term incentive) and equity (long-term incentive).
- 401(k) program with 6% employer match.
- Employee Stock Purchase Program with 15% discount.
- Student loan repayment program up to $10,000.
- Company-paid life and disability plans.
- Generous paid time off.
- Comprehensive medical, dental, and vision coverage.
- Health spending account with employer contribution.
- Paid flex days to support mental wellbeing.
- Gym membership discounts.
- Hybrid home/office schedule for most positions.
- Paid parental leave.
- Fertility benefits.
- Paid bereavement leave.
- Company gift matching program.
- Employee resource groups.
- Paid volunteer days.
- Education Assistance Program.
- Job skills training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
