Senior Supervisor, Residential Services

People•North Tonawanda, NY

About The Position

As a member of the management team, the Senior Supervisor provides oversight and leadership to residential programs. The role collaborates with and directs the Medical Coordinator and Direct Care staff to ensure quality services that align with the agency’s mission. Residential Services provides a continuum of settings and a safe, functional, home-like environment, empowering people served to participate in their communities and make decisions about how they live. The Senior Supervisor oversees program quality, regulatory compliance, staffing, staff development, medical support, communications, fiscal accountability, placements, person-centered planning, and records. The position also participates in agency committees, meetings, and training, and is accountable for following the Senior Residential Manual and agency policies. In addition to the normal schedule, the role requires on-site availability during evenings, overnights, and weekends as duties require, and availability 24 hours a day for site emergencies. People Inc. describes its work as supporting people with developmental disabilities and other special needs in daily life. It offers generous PTO, PTO buyback, affordable insurance, tuition reimbursement, career mentoring, shift incentives, on-demand pay access, consistent schedules, and the opportunity to help people pursue their life goals.

Requirements

Associate degree in Human Services or a related area and one year of experience, or an equivalent combination of education and experience.
Completion of or enrollment in agency Management Training.
Valid driver’s license that meets agency policy.
Ability to lift 35 pounds.
Physical agility and ability to respond to emergencies, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as required by regulatory guidelines.
CPR certification.
Medication Certification.
Ability to meet physical requirements including standing, walking, sitting, bending, stooping, squatting, kneeling, and climbing.
Ability to lift and transfer individuals manually and mechanically as required by the prescribed program or plan.
Ability to respond effectively to common inquiries or complaints from individuals, staff, regulatory agencies, or community members.

Responsibilities

Ensure residential programs are high quality, meet regulatory requirements, comply with HCBS guidelines, maintain a home-like environment, and are prepared for external reviews and surveys.
Maintain knowledge of program support needs, including human resources, recruitment, training, information technology, and property management, and communicate needs as appropriate.
Ensure high-quality medical care and support in collaboration with the Medical Coordinator and RN.
Select, supervise, and retain staff to meet individuals’ needs and service requirements.
Train and support the ongoing development of staff to maintain and improve quality of care.
Ensure effective and timely communication across program settings.
Build and sustain positive relationships and liaisons with people served, families, advocates, employees, and the surrounding community.
Manage site and person-served finances and ensure personal-account audits are completed twice monthly.
Coordinate placements and ensure pre-admission requirements are met for each new person entering the program.
Ensure each person has an appropriately developed person-centered plan.
Maintain efficient, confidential, and comprehensive records for people served, staff activities and incidents, and site maintenance.
Be on site during evenings, overnights, and weekends as duties require, and remain available 24 hours a day for site emergencies.
Participate in or chair agency committees, meetings, and training as required.
Adhere to the Senior Residential Manual and agency policies and procedures.
Perform other duties as assigned.
Supervise and develop Direct Care staff.