Shift Supervisor – Residential Services

CHD Careers•East Longmeadow, MA

1d•Onsite

About The Position

The Shift Supervisor at The Heron House, an Enhanced Medical Group Living Environment in East Longmeadow, Massachusetts, provides active leadership and direct supervision to CNAs and Direct Care Staff on their shift. This is a hands-on, in-shift supervisory role: the supervisor works alongside staff in resident care and daily activities while coordinating the shift, managing staff performance, and supporting team development. The Heron House serves adults with complex medical, psychiatric, behavioral, and functional needs in a community-based setting. The supervisor helps ensure safe, respectful, person-centered care and works with nursing and clinical teams to integrate medical and behavioral supports. The position pays $24.00 per hour and is full-time, 40 hours per week, with openings across first, second, and third shifts.

Requirements

High school diploma or equivalent required.
Experience in residential human services, behavioral health, healthcare, or disability services required.
Demonstrated leadership ability and an interest in coaching and managing staff.
Strong communication, organization, problem-solving, and crisis-management skills.
Ability to balance direct care with administrative supervision.
Ability to work side-by-side with direct care staff while holding the team accountable to high standards of care.
Comfort providing constructive feedback, setting boundaries, and maintaining open communication across disciplines.
Ability to exercise sound judgment, remain composed during challenging situations, and follow established safety protocols.

Nice To Haves

Associate’s or bachelor’s degree in human services, healthcare, or a related field.
Experience supporting people with complex medical, psychiatric, or behavioral needs.
Previous supervisory experience.

Responsibilities

Directly supervise CNAs and Direct Care Staff assigned to the shift.
Conduct regular one-on-one supervision, provide ongoing coaching, complete performance evaluations, and address performance concerns promptly.
Work alongside staff to support residents with activities of daily living, personal care, mobility, and daily routines.
Model respectful, person-centered support and professional boundaries.
Organize staff assignments and manage shift coverage for call-outs.
Plan meaningful resident activities and ensure scheduled medical appointments and transportation arrangements are completed.
Partner with nursing and clinical teams to integrate medical and behavioral care.
Ensure timely incident reporting, accurate shift documentation, and clear handoffs between incoming and outgoing shifts.