Shift Supervisor – Residential Services

Center for Human Development (CHD)•East Longmeadow, MA

6h•Onsite

About The Position

The Shift Supervisor provides active leadership and direct supervision to CNAs and Direct Care Staff assigned to a shift at Heron House, an Enhanced Medical Group Living Environment in East Longmeadow, Massachusetts. This is an in-shift supervisory role that combines hands-on resident care with staff performance management, shift coordination, and team development. Heron House supports adults with complex medical, psychiatric, behavioral, and functional needs in a community-based setting. The supervisor works alongside staff to promote safe, respectful, person-centered care and collaborates with nursing and clinical teams.

Requirements

High school diploma or equivalent required.
Experience in residential human services, behavioral health, healthcare, or disability services required.
Demonstrated leadership ability and an interest in coaching and managing staff.
Strong communication, organization, problem-solving, and crisis-management skills.
Ability to balance direct care with administrative supervision.
Ability to work side-by-side with direct care staff while holding the team accountable to high standards of care.
Ability to provide constructive feedback, set boundaries, and maintain open communication across disciplines.
Ability to exercise sound judgment, remain composed during challenging situations, and follow established safety protocols.

Nice To Haves

Associate’s or Bachelor’s degree in human services, healthcare, or a related field.
Experience supporting people with complex medical, psychiatric, or behavioral needs.
Previous supervisory experience.

Responsibilities

Directly supervise CNAs and Direct Care Staff assigned to the shift.
Conduct regular one-on-one supervision, provide ongoing coaching, complete performance evaluations, and address performance concerns promptly.
Work alongside the team to support residents with activities of daily living, personal care, mobility, and daily routines.
Model respectful, person-centered support and professional boundaries.
Organize staff assignments and manage shift coverage for call-outs.
Plan meaningful resident activities and ensure scheduled medical appointments and transportation arrangements are completed.
Partner with nursing and clinical teams to integrate medical and behavioral care.
Ensure timely incident reporting, accurate shift documentation, and clear handoffs between incoming and outgoing shifts.