SENIOR SUPERVISOR, RESIDENTIAL SERVICES

People Inc.•City of North Tonawanda, NY

5d•$27 - $32

About The Position

As a member of the management team, the Senior Supervisor provides oversight and leadership to residential programs. The role collaborates with and directs the Medical Coordinator and Direct Care staff to ensure high-quality direct services in accordance with the agency’s mission. Residential Services provides a continuum of residential settings and seeks to create safe, functional, home-like environments where people are empowered to participate in their communities and make decisions about how they live. The position is paid $27.00–$32.17 per hour, and the shift varies. The Senior Supervisor oversees program quality, regulatory compliance, medical support, staffing, staff development, communication, relationships with people served and community stakeholders, fiscal accountability, admissions and person-centered planning, and confidential recordkeeping. The position may require on-site work during evenings, overnights, and weekends as duties require, and availability 24 hours per day for site emergencies. It also includes committee, meeting, and training participation and compliance with agency policies and the Senior Residential Manual.

Requirements

Associate degree in Human Services or a related area and one year of experience, or an equivalent combination of education and experience.
Completion of or enrollment in agency Management Training.
Valid driver’s license that meets agency policy.
Ability to lift 35 pounds.
Physical agility and ability to respond to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as required by regulatory guidelines.
CPR certification.
Medication Certification.
Ability to meet the physical requirements of standing, walking, sitting, bending, stooping, squatting, kneeling, and climbing.
Ability to lift and transfer individuals manually and mechanically as required by the prescribed program or plan.
Ability to respond effectively to common inquiries or complaints from individuals, staff, regulatory agencies, or community members.

Responsibilities

Ensure residential programs provide high-quality services, meet regulatory requirements, and are prepared for external reviews and surveys, including adherence to HCBS guidelines and home-like environment standards.
Maintain knowledge of program support needs, including human resources, recruitment, training, information technology, and property management, and communicate needs as appropriate.
Work with the Medical Coordinator and RN to ensure high-quality medical care and support.
Oversee staff selection, supervision, and retention to meet individuals’ needs and service requirements.
Train and support the ongoing development of staff to maintain and improve quality of care.
Ensure effective and timely communication across program settings.
Lead the development and maintenance of positive relationships with people served, families, advocates, employees, and the surrounding community or neighborhood.
Manage program and personal-account finances to support fiscal accountability, including ensuring personal-account audits are completed twice monthly.
Coordinate placements and ensure pre-admission requirements are met for each new person entering the program.
Ensure each person has an appropriately developed person-centered plan.
Ensure efficient, confidential, and comprehensive records are maintained for people served, staff activities and incidents, and site maintenance.
Work on site during evenings, overnights, and weekends as duties require, in addition to the normal schedule.
Remain available 24 hours per day for site emergencies.
Participate in or chair agency committees, meetings, and training as required.
Adhere to the Senior Residential Manual and agency policies and procedures.
Perform other duties as assigned.
Supervise and develop Direct Care staff.