Senior Strategic Account Manager
About The Position
The Senior Strategic Account Manager (SAM) represents the SkinMedica, DiamondGlow, and Latisse brands and promotes their product portfolio to targeted aesthetic customers within an assigned geographic area. The role focuses on direct sales of physician-dispensed skincare and skin resurfacing systems, as well as executing programs and events that drive patient demand. The SAM uses key resources and collaborates with high-performance sales teams to maximize coverage and achieve assigned goals through consultative selling and implementation of the U.S. Sales and Marketing plan. The SAM supports adoption of the SKM Portfolio, including non-surgical, non-invasive skin resurfacing equipment, topical skincare consumables designed for the resurfacing device, and SkinMedica products. The position requires collaboration across Allergan sales forces and functions, effective management of field resources, territory planning, customer education, and compliance with company policies. The role involves travel approximately 20% of the time.
Requirements
- Bachelor's degree in health, sciences, pharmacy, or a business-related field, or relevant equivalent industry experience.
- At least 3 years of sales experience.
- Valid driver's license.
- Strong analytical skills and business acumen.
- Proven selling skills.
- Strong verbal and written communication skills and interpersonal skills.
- Strong contract and negotiation skills.
- Financial or budgetary experience.
- Ability to travel; travel is approximately 20% of the time.
- Ability to lift 50 pounds.
- Proficiency in Excel, Word, PowerPoint, and other software.
Nice To Haves
- B2B2C sales experience.
- Aesthetics sales background or related experience with a skincare company.
Responsibilities
- Represent SkinMedica, DiamondGlow, and Latisse and promote the portfolio to targeted aesthetic customers in an assigned geographic area.
- Sell physician-dispensed skincare and skin resurfacing systems directly, and execute programs and events that drive patient demand.
- Leverage company resources to increase adoption of the SKM Portfolio, including resurfacing equipment, device-related skincare consumables, and SkinMedica products.
- Collaborate with Facial Aesthetics, Plastic Surgery, CoolSculpting, APCs, Marketing, and other Allergan sales teams.
- Comply with required reports, requests, and company compliance policies.
- Manage field assets and resources, including expenses, computer, and other allocated equipment.
- Consistently achieve sales quotas for skincare, consumables, and equipment.
- Execute marketing plans, including device placement and promotions that drive sales of devices, consumables, and the SkinMedica portfolio.
- Create call plans across the product portfolio and adapt to multiple initiatives.
- Demonstrate Dermalinfusion treatments and educate customers on proper treatment techniques.
- Use consultative selling practices, including pre-call planning, customer needs assessment, objection handling, presentations, closing, and follow-up.
- Build loyal customer relationships and maintain a high level of customer interaction.
- Call on new and existing customers to educate them about new and current products.
- Support customer business development by assessing product needs, placing account orders, merchandising offices, and supporting pull-through events.
- Balance device sales with skincare and consumable sales, and use territory metrics to develop and implement territory business plans.
- Use sales reporting tools, respond promptly to corporate requests, organize workload, and optimize corporate resources and budget allocation.
- Provide product samples as needed.
- Educate customers through individual and group presentations and trainings on product and device features and benefits.
- Communicate consistent differentiating messages across the portfolio and maintain technical knowledge of Allergan and competing products.
- Discuss supporting studies and materials, maintain knowledge of the aesthetics market, and demonstrate business acumen.
- Understand and execute the sales role in marketing plans, provide feedback to Marketing, communicate strategy to the Regional Manager and team members, and connect individual tactics to strategic direction.
- Follow compliance and travel and expense policies.
- Demonstrate integrity, flexibility, adaptability, sound judgment, reliability, self-awareness, and a willingness to improve.
- Work collaboratively with counterparts to support the broader portfolio of business.
Benefits
- Paid time off, including vacation, holidays, and sick leave.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
- Eligibility to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
