Senior Specialty Operations Professional

Cetera•Dallas, TX

8d•$50,000 - $61,000•Hybrid

About The Position

The Senior Specialty Operations Professional supports financial advisors using Cetera’s advisory platforms, supported advisory programs, and advisory accounts. The role coordinates with internal teams and external vendors to resolve inquiries and issues, provides technical troubleshooting, and helps advisors adopt and use the platforms. It also supports platform operations, trade corrections, and trade-rejection resolution; contributes to platform enhancements and process improvements; and helps develop policies, controls, technical materials, and training.

Requirements

Bachelor’s degree.
3–5 years of relevant experience in the financial services industry.

Nice To Haves

Previous exposure to client servicing and/or account management.
Knowledge of investment portfolio administration tools, systems, and processes.
Master’s degree or other relevant designations.
Knowledge of internal Cetera Financial Group systems.
Series 7 and 66 license/registration requirements.

Responsibilities

Receive financial advisor inquiries about advisory platforms, supported advisory programs, and advisory accounts, and coordinate responses with internal groups to expedite issue resolution.
Train newer team members on MAA Operations Support procedures and activities, and serve as an available knowledge resource for associates.
Provide technical assistance and troubleshooting to identify efficient and effective resolutions.
Track and monitor multiple ongoing projects.
Facilitate accurate communication and data transfer among financial advisors, internal team members, and external vendors.
Create and maintain technical manuals and training sessions.
Consult with advisors on adopting and using advisory platforms, and partner with internal groups and advisory product sponsors to support business development efforts involving the platforms.
Contribute ideas and positioning to communicate the advisory platforms’ value proposition, competitive strengths, and industry-leading capabilities.
Participate in projects involving advisory platform enhancements, new functionality, and system and process improvements.
Suggest policies and system controls to support the successful management and reporting of My Advice Architect initiatives.
Maintain a deep understanding of platform functionality and the flow of trades from the platforms to the custodian and clearing firm for execution.
Intake and proactively work Advisory Trade Correction cases by researching issues and partnering with Cetera’s external vendor to obtain trade analysis.
Maintain communication with platform vendors and respond to inquiries quickly and accurately.
Run reports multiple times daily to identify trade rejections and coordinate with appropriate internal and external parties to resolve them.
Suggest policies and system enhancements to reduce trade errors requiring corrections.