Operations Senior Analyst - AML Specialty Operations

Bank of America•Charlotte, NC

About The Position

The Operations Senior Analyst works in Bank of America’s Global Operations organization within Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD). The team is responsible for globally refreshing client AML/KYC information and supporting the business with due diligence checks and client record maintenance. The analyst conducts client due diligence (CDD) and enhanced due diligence (ECDD), reviews jurisdiction-specific refresh requirements, and checks client documentation, vendor databases, and information entered into proprietary systems. The role works with sales and client outreach teams to obtain and validate documentation, ensures jurisdictional regulatory requirements are met, responds to KYC-related business queries, and supports remediation and audits. The position is first shift and is listed at 40 hours per week.

Requirements

Two or more years of financial services experience.
Excellent verbal and written communication skills.
Experience performing in a process-oriented production environment that changes periodically.
Familiarity with MS Office Suite, including Excel, Word, Outlook, and Access.
Customer focus.
Relationship-building skills.
Time-management skills.
Problem-solving skills.
Strategic-thinking skills.
Ability to work in a team environment.
Ability to organize work, prioritize tasks, and handle multiple assignments simultaneously.
Ability to meet tight deadlines while ensuring data accuracy and integrity.
Ability to work and execute with minimal supervision or remote management.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

Bilingual Portuguese or Spanish language skills.
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience.
College degree (associate degree or higher) or comparable work experience.

Responsibilities

Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures, and regulatory guidelines.
Review refresh requirements for assigned jurisdictions in line with related Client Identification Profile (CIP) and CDD procedures, ensuring adequacy and accuracy before requirements are sent to clients.
Liaise with sales and client outreach teams to obtain and validate the documentation needed to fulfill refresh requirements.
Perform client refreshes by reviewing client documentation, vendor databases, and data entered into proprietary systems to ensure all refresh requirements are met.
Ensure jurisdictional regulatory requirements related to KYC are followed.
Support the business with KYC-related queries and requests.
Participate in remediation and internal and external audits.