Operations Senior Analyst - AML Specialty Operations

Bank of America•Charlotte, NC

About The Position

The Operations Senior Analyst will work in Bank of America’s Global Operations AML KYC/Client Due Diligence organization, which is responsible for global client AML/KYC refreshes and maintaining client records. The role supports the business in completing AML/KYC due diligence checks and has multiple openings. The analyst conducts client due diligence and enhanced due diligence in accordance with internal policies, procedures, and regulatory guidelines. They review refresh requirements for assigned jurisdictions against relevant Client Identification Profile and CDD procedures, obtain and validate documentation with sales and client outreach teams, and review client documents, vendor databases, and proprietary-system data to complete refreshes. The role also supports KYC queries, ensures jurisdictional regulatory requirements are followed, and participates in remediation and audits. This is a first-shift role with a stated workweek of 40 hours. Bank of America describes an in-office culture, with flexibility based on role-specific responsibilities and business needs.

Requirements

Two or more years of financial services experience.
High school diploma, GED, secondary school qualification, or equivalent.
Excellent verbal and written communication skills.
Experience performing in a process-oriented production environment that changes periodically.
Familiarity with MS Office Suite, including Excel, Word, Outlook, and Access.
Ability to work in a team environment.
Ability to organize work, prioritize tasks, and handle multiple assignments simultaneously.
Ability to meet tight deadlines while ensuring data accuracy and integrity.
Ability to work and execute with minimal supervision or remote management.
Customer focus, relationship building, time management, problem solving, and strategic thinking.

Nice To Haves

Bilingual Portuguese or Spanish speaking.
Anti-Money Laundering (AML) and Know Your Customer/Client Due Diligence (KYC/CDD) experience.
College degree (associate degree or higher), or comparable work experience.

Responsibilities

Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures, and regulatory guidelines.
Review refresh requirements for assigned jurisdictions against related Client Identification Profile (CIP) and CDD procedures to ensure adequacy and accuracy before sending requirements to clients.
Liaise with sales and client outreach teams to obtain and validate documentation needed to fulfill refresh requirements.
Complete client refreshes by reviewing client documentation, vendor databases, and data entered into proprietary systems.
Ensure all jurisdictional regulatory requirements related to KYC are followed.
Support the business with KYC-related queries and requests.
Participate in remediation and internal and external audits.